Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)

Describes the process of question referral in California's second-level reference centers where questions are referred by public librarians, and provides examples of questions and sources typical of humanities research. Topics include the varied clientele and the use of databases, reference files, library collections, organizations, special…

Describes library services provided by the South Australian Institutes to meet the needs of their German-speaking population between 1861 and 1909. Focuses on the creation and demise of the traveling box library, a service that loaned boxes of German-language books to country institutes. Contains 88 references. (JMV)

Presents a historical overview of the creation of Native American tribal libraries. Describes the current status of libraries on reservations today and outlines four major problems tribes have in trying to sustain library services on their reservations. Summarizes identified information needs of Native Americans and examines the future of Native…

Reviews the literature on library use of facsimile transmission and describes an experiment conducted by libraries at the four State University of New York campuses that used facsimile transmission and/or electronic mail to access commonly held periodical titles. Copies of the request form and problem report form are appended. (Contains 29…

Discusses the role of the "Standards for College Libraries" in accreditation. A comparison of 20 library assessment criteria for 5 regional accrediting bodies using the "Standards for College Libraries" is appended. (AEF)

Examines literature on latchkey children and public libraries, and reviews solutions to this issue. Presents four recommendations to help public libraries clarify their role in serving latchkey children: educate personnel regarding appropriate services, develop a written policy, reevaluate programs and services, become involved in a community task…

Examines the failure of libraries to meet the information needs of gay and lesbian adolescents. Reviews research in homosexuality and the development of homosexual identities. Discusses library services for gays and lesbians, the experience of gays and lesbians in secondary schools, and the role of the school library; provides a content analysis…

Considers the benefits of incorporating library outreach programs into regular ongoing library services, based on experiences at the Chicago Public Library. Highlights include literacy programs; recognition of cultural diversity, including special services and collections for various ethnic groups; and services for deaf, blind, and physically…

Identifies resource allocation patterns and establishes a basis for understanding academic library service costs through a cost analysis of public services. Results of a survey of 101 academic libraries indicate that libraries have responded to increased costs for resource materials by increasing that budget and decreasing the budget for salaries.…

Reviews technological advances of computer and noncomputer services for the deaf community, describes World Wide Web sites and library services that provide information paths for the deaf, and reviews the progress of institutions devoted to deaf education. An appendix lists World Wide Web addresses discussed in the article. (JMV)

An Association of Research Libraries survey of Alabama public university libraries revealed that disabled populations on campuses were not being served; 27 questions were divided into categories of general information, management and training, space, and general services. Reasons for lack of preparation included lack of knowledge and funding. The…

Suggests strategies for finding information in gophers that will increase access to Internet information resources for library users. Highlights include search strategies; veronica searches; jughead searches; keyword lists; Boolean operations; gophers with subject menus; subject guides; listservs; and World-Wide Web. (eight references) (LRW)

Describes successful programs for latchkey youth in public libraries. Information was gathered from 17 libraries described in the book "Latchkey Children in the Library Community." Four years later, four libraries expanded their programs, seven modified them, and six no longer offered programs. (JKP)

Librarians can play a major role in the development of Holocaust literature programs for libraries and classrooms through reading strategies, including annotation, shared inquiry, and interpretive discussion. Librarians and students use writing journals to articulate and exchange questions, comments, and feelings about the books they have read.…