A survey at the University at Albany (New York) on user satisfaction with reference services gathered information on behavioral characteristics of librarians: interest, confidence, friendliness, and enthusiasm, as well as on patron comfort and overall satisfaction. Analysis of the data (n=100) indicates that user satisfaction depends on more than…

Discusses the Government Printing Office (GPO) Electronic Information Access Enhancement Act of 1993, which shifted the Federal Depository Library Program's emphasis from local collections building to the Superintendent of Documents and the GPO, and outlines implications of this shift from collection building to citizen information service.…

Focuses on the legacy of achievement of Virginia Haviland, whose career was dedicated to youth services, the writing and reviewing of children's literature, and scholarly research. It offers an investigation of Haviland's success in mediating her personal desire for a connection with child-related interests with a need for professional…

Discusses wife assault and reports on two studies in which the social service network is viewed as an information system and which question the effectiveness of community responses to the information needs of battered women. Library services to individual women, social services providers, and public policy or decision makers are suggested.…

Discussion of the use of interactive television highlights a program by the Minnesota State Law Library that provides reference services to prison inmates. Time, cost, and quality of reference services are considered versus on-site visits; technical difficulties are discussed; and a sidebar describes two other library experiments with interactive…

Profiles Dorothy M. Schirtzinger, library director at the Lee County Library System (LCLS) in Fort Myers, Florida. Discusses her education and early jobs; mentors; the educational mission of the library; increases and developments in staff, branches, budget, and in-library and outreach programs; automation; federal funding; and future plans. (AEF)

Discusses alternative methods of providing public library service to one-house stop clients of mobile libraries in the United Kingdom. Investigated books by mail, village shop libraries, extending housebound service, and transporting clients to the library; calculated costs to compare with mobile library cost; and surveyed staff and client…

Discusses the importance of family literacy. Highlights include daily reading at home before children go to school; the home/school connection; examples of successful programs implemented by school library media specialists; and ideas from the National Center for Family Literacy for starting family literacy programs, including community needs,…

Asserts that ever-increasing Internet access is rendering the functions of reference librarians obsolete. Presents the points of view of several two-year-college librarians, who insist that libraries will always require experienced reference librarians to act as organizers and guides to information seekers. Also discusses librarians' changing…

Discusses the Open Source Software method of software development and its relationship to control over information content. Topics include digital library resources; reference services; preservation; the legal and economic status of information; technical standards; access to digital data; control of information use; and copyright and patent laws.…

Discusses problems with patron Internet access in academic libraries and describes a study conducted at Northwestern University (Illinois) that used Internet tracking software to assess user Internet behavior. Topics include Internet use policies; pornography; and loss of control over library services and information content that is provided. (LRW)

Discussion of access to electronic resources and library services via Web sites focuses on accessibility barriers to the disabled that have created a digital divide. Topics include legal requirements, including Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act; barriers to implementation; and implementation…

Examines the changing roles of paraprofessionals in the knowledge economy due to advances in information and communication technologies. Discusses results of a survey of paraprofessionals in the Singapore National Reference Library that investigated how changes have impacted traditional library services, competencies, and changing needs of library…

Discusses work done by information professionals and the increase in teleworking, using telecommunications technology; considers teleworkers' information needs; examines ways in which library and information science professionals can facilitate teleworkers' information access; and investigates information environments of 20 teleworkers and 20…

Describes a study that explored the role electronic journals currently play in faculty's weekly scholarly reading habits at the University of Georgia. Discusses faculty choices for locating full-text articles and reports survey results that indicated that electronic access to journals, particularly library-funded access, is integral to research…