This study investigates the influences of the antecedent factors on the complaints and resulting behaviors of 582 university library users in South Korea. There were statistically significant relationships between personal norms and negative word of mouth and indirect voice behaviors, between service importance and negative word-of-mouth behavior,…

On July 5, 2003, the author landed in Qatar, a newly minted CIO from College Station, Texas. His charge is to design and implement the required IT infrastructure--including telecommunications, networking, computing, and instructional technology--necessary to support Texas A&M University's newest branch campus, Texas A&M University at Qatar…

Even though distance education has a long and diverse history, dating back to 1840, in the last ten-to-fifteen years it has been completely transformed by the emergence of Web-based technology. This technology has had an enormous impact on all aspects of distance education (or distance learning as it is increasingly called). In addition to…

The University of British Columbia (UBC) Education Library used information about library opening hours world-wide and the results of an in-house 4-week survey of students exiting the Library between 9 and 10 p.m. to decide on new hours of operation that would better meet the needs of graduate students and eliminate confusion over changing…

The access and reproduction policies of the digital collections of 10 leading university digital libraries worldwide are classified according to factors such as the creation type of the material, acquisition method, copyright ownership etc. The relationship of these factors is analysed, showing how acquisition methods and copyright ownership…

This paper criticizes the checklist model approach (authority, accuracy, objectivity, currency, coverage) to teaching undergraduates how to evaluate Web sites. The checklist model rests on faulty assumptions about the nature of information available through the Web, mistaken beliefs about student evaluation skills, and an exaggerated sense of…

For some, it seems that the dream of a perfect research machine is almost within reach. Google announced late last year that it would digitize millions of bound books, making available online the full text of public-domain books and excerpts from works still in copyright. Thrilling and dazzling as the potential for research and distribution…

In this article, the author, an information technology librarian at Georgian Court University (GCU), recounts how she accomplished technology tuneup at GCU by looking at the existing systems and matching them up with the library needs to find no-cost solutions. The first and biggest tuneup was to the engine, the Sirsi Unicorn integrated library…

Libraries transform communities by providing well-organized information resources and services. Conversely, communities can also transform libraries if librarians appreciate the rich diversity of the communities' information needs, acting as bridges between communities as well as enabling and facilitating community-building. The roles of…

Encouraging literacy and academic success among English language learners (ELLs) is becoming an increasingly common challenge for educators. In the course of the authors work of training teachers or providing training for implementation of materials, they have found that the resources of the school library media center are invaluable for helping…

This article examines staff training from a different perspective, as a means of transmitting organizational culture to student employees through a closer communication between career and student part-time employees. Results of a qualitative survey suggest communication supports multigenerational relationships and administrators who invest in…

Librarians and archivists face challenges when adapting traditional collection development practices to meet the unique characteristics of Web-published materials. Likewise, preservation activities for Web-published materials must be undertaken at the outset of collection development lest they be lost forever. Standards and best practices for…

Jacksonville State University's (JSU) Houston Cole (HCL) Library has always provided access to required course readings through a reserve circulation system. Prior to 2002, this services was "print based," requiring students to photocopy materials held physically at the reserve desk in the library. In 2002, the library integrated the…

This article presents the development and perspectives of improving the information literacy of graduate students at the University of Konstanz, considering the European background with the Bologna process and the general conditions of the German higher education system. It gives a short overview of the current reforms in European higher education…

Rapidly developing online information technologies provide dramatically new capabilities and opportunities, and place new responsibilities on all involved to recreate networks for scholarly communication. Collaborations between all segments of the information network are made possible and necessary as we attempt to find a balanced and mutually…