Firm policies and procedures that address the environment, patron/staff behavior, general attitude, and care and handling of materials need to be at the core of the library/archival security program. Discussion includes evaluating a repository's security needs, collections security, security in non-public areas, security in the reading room,…

A delegate with the People to People Ambassador program describes her visit to Russia in 1997, focusing on facilities, collections, and services of the Academy of Sciences in St. Petersburg, Fundamentals Library of St. Petersburg State Technical University and Open Library Systems Center, National Library of Russia (St. Petersburg), and Russian…

Considers the benefits of having teens train public library patrons in technology use. Discusses what teens want from libraries, including access to technology, technology training, and homework help; what teens need to learn, depending on the patrons they will be helping; and training methods, including role playing. (LRW)

Describes the concept of the Tailgate Library, as developed by a library serving the eastern part of rural Glenn County, California. Lessons learned include: it is possible to provide limited mobile library service without the cost of a bookmobile; personalities of the driver and assistant are critical in building relationships with the people…

Analyzes results from a study of academic libraries in the Southeastern United States and their compliance to the Americans with Disabilities Act. A total of 136 community college, college, university, and special academic libraries, in both the private and public sector, completed the survey (24.68% response rate). Statements at the end of the…

Discusses the use of evaluative techniques to measure outcomes that show the value and worth of librarians and library services. Highlights include quality improvement; evaluating quality; measuring concepts as opposed to concrete variables; meeting users' information needs; measuring intangibles; and measures from total quality management. (LRW)

Describes a study that examined the effects of life satisfaction and job satisfaction on reference librarians in public libraries. Results showed a moderate positive relationship between life satisfaction and job satisfaction, and practical implications for library directors, educators in the field of library and information science, and…

Provides a review of the existing research literature on youth services librarianship which encompasses all library services to children and young adults, ages zero to eighteen in school and public librarian settings, and suggests a research agenda for future scholars. (Contains 144 references.) (LRW)

Describes the development of the ResIDe Electronic Library at the University of the West of England, Bristol. Analyzes potential of the system to increase economy, efficiency and effectiveness in library services and relates it to how the needs of sponsors and students can be met. (Author/LRW)

Presents highlights of a survey conducted for the National Library of Canada to identify information needs of teacher- librarians. Questions included use of National Library services, information sought outside the school library, type of information school libraries were unable to locate, use of interlibrary loan, use and potential use of…

Describes a study that examined the use of electronic mail reference service in three library units at the State University of New York at Buffalo. Highlights include patron demographics, question classification, and use patterns; and recommendations for further research. (Author/LRW)

Examines library automation product introductions and conversions to new operating systems. Compares user satisfaction ratings of the following library software packages: DOS/Windows, UNIX, Macintosh, and DEC VAX/VMS. Software is rated according to documentation, service/support, training, product reliability, product capabilities, ease of use,…

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

Discussion of equipment problems in libraries resulting from new technology, budget cuts, and loss of staff focuses on experiences at Alfred University (New York) where a team approach was developed to improve patron service, keep appropriate records, include student assistants, and improve organization. (LRW)

Explains conjoint analysis and its use in marketing research and describes an evaluation of reference services in academic libraries that used conjoint analysis to determine user preference regarding the importance of definitiveness of answer, waiting time, service time, number of items found, hours of available service, and cost. (Contains 13…