Asserts that, although many arguments in favor of user fees for library services are based on economics, little economic benefit is actually gained by levying charges for some services. A microeconomics model that has been used to demonstrate the benefits of user fees is critiqued, and the issue of accountability is discussed. (23 references) (CLB)

Describes an exploratory study of government agency libraries that was conducted as a first step in the development of a theoretical framework to study the role of information provision by libraries in policy-making contexts. The library functions discussed include tracking issues and clientele, retrieving relevant information for clientele, and…

Discussion of development and management of a CD-ROM workstation for library reference services covers: (1) IBM compatibles; (2) computer storage capacity; (3) compact disk drives and printers; (4) file management; (5) protecting the integrity of a hard disk; and (6) backing up software. (three references) (MES)

Discusses the need for research libraries to develop a greater sense of financial accountability, both from a moral standpoint and to provide better services. Topics covered include areas where cost benefit tradeoffs have been neglected, possible consequences of not becoming accountable, and the debate over user fees. (12 references) (CLB)

Describes the cluster system of targeted marketing analysis, which uses geodemographic analysis to develop understanding of communities at the micro level. Characteristics of some types of neighborhoods found in the United States are described and the use of this approach by librarians conducting community analyses is discussed. (CLB)

Argues that reference librarians serve as consultants at the point of interaction as they educate patrons in the use of the online catalog and demonstrate their role in finding and providing information. Specific areas of consultation are discussed as is the relationship of formal instruction to point of use instruction. (10 references) (MES)

Summarizes the results of 11 selected studies of the accuracy of reference services and identifies six modes of failure of reference services. Methods of detecting and reducing failure in each of these modes are then discussed. (17 references) (MES)

Examined frequency of preschool lending library use by parents at four preschool centers. Quantitative data included tabulations of monthly library usage and inventories of materials. Qualitative data included interviews, on-site observations, and a parent focus group interview. Found that factors contributing to high usage included physical…

Describes the components and procedures involved in implementing St. John's University's (New York) document delivery system, which uses University Microfilm International's PowerPackages product in conjunction with the Multi-Project for Automated Library System used by Westchester Academic Libraries Director's Organization. Evaluates the impact…

Discusses emergency plans for dealing with disasters in information centers and describes four information centers' responses to various disasters. Topics addressed include authority and leadership; money and insurance; information resources, including computers and software; alternate locations and forms of communication; and testing. A list of…

Discusses problems facing persons with disabilities; provides a history of legislative advocacy efforts, including the Americans with Disabilities Act (ADA); considers how the ADA will impact upon negative attitudes; and describes what public libraries need to know to comply with the ADA. (Contains 17 references.) (LRW)

Describes a project in Illinois that was developed to establish communitywide capability for intergenerational programming with the library as resource center and advisor that could be used as a model for other libraries. Highlights include collection assessment; collection enrichment; bibliography development; a community workshop; material use;…

Suggests steps in creating administrative support for serving young adults in public libraries. The steps are to determine what services are wanted, and where support is to come from; reasons for serving young adults and priority of library needs and wants; and strategies to generate support. (JMV)

The library of the next decade will answer the demands of its changing community rather than implement new technology simply to facilitate traditional operations. Library users are becoming increasingly sophisticated in the use of technology and diverse resources, and will demand a high level of service and accessibility. (MSE)

Presents hyper-lib, a model for an electronic library. Defines the hyper-lib model in terms of structural and functional components; discusses the book collection, the librarian, the library rooms, user resources, and general and specific library services. Describes various operators, which allow the user to change the system state. (AEF)