One of the two major ways of interpreting LibQUAL+[TM] data involves placing perceived service quality ratings within "zones of tolerance" defined as the distances between minimally-acceptable and desired service quality levels. This study compared zones of tolerance on the 25 LibQUAL+[TM] items across undergraduate, graduate student and…

Discusses the importance of libraries, books, and reading. Highlights include: the role of libraries in our culture; literacy, reading, and writing as the essence of thinking; the relationship between the book and the reader; and the impact of information technologies. (MES)

Addresses the Wallace-Reader's Digest Funds' experiences working with school libraries and the lessons learned from the Library Power initiative, including: how school libraries can support national education goals, particularly in meeting the challenges outlined in the No Child Left Behind Act of 2001; current threats to library reform; and how…

Discusses results of a questionnaire that was distributed to local union officials to determine their information needs and how they go about satisfying those needs. Highlights include union roles; information sources; effects of training on sources used; comparisons to previous research; suggestions for further research; and a copy of the survey…

Describes MusiCat, an experimental user interface designed in Denmark that reflects the different ways that patrons think when searching for musical material on the Web. Discusses technology versus content; search trees that use a hierarchy of subject terms; and usability testing. (LRW)

Considers the response of the public library to public demand for goods and services. The discussion makes distinctions between needs and wants and considers the roles of the public and private sectors in meeting user wants and needs. (two references) (MES)

Fourteen articles address issues related to library personnel administration in an automated environment, such as education for automation, salaries, impact of technology, expert systems, core competencies, administrative issues, technology services, job satisfaction, and performance appraisal. A selected annotated bibliography is included. (MES)

Discusses the current widespread acceptance of the public library model for prison libraries, in which preferences of the inmates are the chief consideration in programing and collection development. It is argued that this model results in recreational programs and collections that fail to fulfill the prison library's role in education and…

Highlights some of the developments in the following areas that have taken place during the period 1977-87 in British university libraries: (1) library resources; (2) automation; (3) collection building; (4) technical services; (5) reader services; (6) management and staffing; and (7) cooperation. (71 references) (MES)

Discussion of the information services offered by American university libraries begins with historical background. Topics related to contemporary reference service are then covered, including goals and priorities; fees; management; measurement; unobtrusive testing; reference personnel; and the online revolution. The future impacts of changing…

A survey of teachers of the basic reference course at American Library Association-accredited library schools examined: (1) course titles; (2) topics covered; (3) revision and updating of content; (4) faculty characteristics; and (5) faculty research and publishing. Tables present data on course topics and faculty experience. (MES)

Using the experiences at the Vanderbilt University libraries as illustrations, this article addresses several concerns faced by libraries as they implement CD-ROM technology: (1) funding issues; (2) using multiple discs; (3) networking; (4) staff training; (5) end user training; (6) CD-ROM, print, and online differences; and (7) product…

This guide to functions to consider in selecting an academic library automation system to operate in a networked environment covers (1) the current academic networking environment; (2) library automation hardware and software platforms; (3) user interface requirements for public access; and (4) security and authentication. (10 references) (MES)

Describes a survey of public library users that examined three issues related to the marketing of public library services to seniors: (1) the identification of the market segment; (2) the feasibility of various approaches to service development; and (3) the level of existing public support and strategies for successfully promoting these services.…

Describes library services of the Miami-Dade library system for the Hispanic community. The system provides a variety of bibliographic and community outreach services for Hispanic American users, who constitute about 40 percent of the population. Services to this community may be threatened by English Only legislation pending in South Florida. (AF)