Arguing that complaints are inevitable and that complaint handling should be an integral part of the library's public service program, this paper identifies and discusses the components of such a program. Concerns discussed are those that should be of general interest to all types of libraries, and the primary focus is on external complaints,…

This paper examines the reasons for and the means of providing public library service to business and industry. It discusses the organization of a business and industry service, staff qualifications and training, and the composition of the collection. The importance of studies and surveys to determine the information and service needs of the…

This directory, in its revised and updated form, documents the existence of 46 braille music collections in 27 countries. The purpose of the directory is not to list specific braille music editions but to establish preliminary data that will facilitate the future compilation of an international catalog. Entries in the directory are arranged…

This report describes Book Buddies, a volunteer-based outreach project of the San Francisco Public Library, whose goal is to provide reading services and to promote reading aloud to children and their families in San Francisco hospitals and pediatric clinics. The introduction chronicles the need for such a program; offers background information on…

This paper describes online newsmedia databases which have been intentionally designed to respond to needs for information that is more current than the information in printed indexes or online versions of these indexes. It is suggested that these databases are useful to libraries because, in addition to subject indexing, they have "word…

These minutes of the October 1987 ARL (Association of Research Libraries) membership meeting include the following papers on preservation in the research library: (1) "A Challenge for Research Libraries" (David C. Weber); (2) "The Moral Imperative of Conservation" (James H. Billington); (3) "The Role of the Library…

This document presents the policy guidelines to be observed by the New York State Library in the administration of Federal Library Services and Construction Act (LSCA) funds. The first section is a general policy statement which covers priorities; the relationship between federal and state programs; the application review process; eligibility for…

Conducted to obtain information for use in developing a revised five-year plan of library service for the state of Alabama, this study was designed to determine the priorities of the state's public libraries as perceived by librarians, chairpersons of library boards of trustees, and library users. Two survey instruments were designed and…

This cumulative index provides access to the almost 1,300 entries in three bibliographies: (1) "Media and the Young Adult: A Selected Bibliography, 1950-1972"; (2) "Media and the Young Adult: A Selected Bibliography, 1973-1977"; and (3) "Research on Adolescence for Youth Services: An Annotated Bibliography on Adolescent Development, Educational…

This paper was commissioned in part to provide an institutional memory for the Network Advisory Committee, not only for its new members but for the entire library and information service community. The deliberations of this committee, which has been the catalyst for a number of significant efforts in networking, are presented in this detailed…

Successful completion of this self-paced library workbook is a course requirement of all second semester freshman English students at the University of Arkansas. The workbook contains 18 chapters. A brief introduction and instructions for using the workbook precede the library tour in Chapter 1, and the remaining 17 chapters discuss specific…

This workbook provides an introduction to the library of St. Louis Community College at Florissant Valley and its online catalog system, LUIS (Library User Information Service). A description of the arrangement of the library is followed by instructions for using the online catalog, including searching by author, title, or subject, and information…

This two-part paper based on experience at the University of Michigan includes a discussion of the potential reference function of a residence hall library in a university setting and a bibliography of over 100 suggested reference tools for residence hall libraries. The residence hall library is presented as a place where students should be able…

This essay reviews the functions of the Tanzanian National Central Library (NCL) and evaluates the activities performed and services provided by the NCL in light of the definitions of national library functions established by UNESCO and by K. W. Humphreys, Librarian of the University of Birmingham. The relationship between the NCL and the…

This study reviews trends in public library finance; examines recent political, economic, and technological changes; and assesses the impact of these changes on public library services. A history of the public library in America is presented, as well as an analysis of the principles of economics and public finance which reveals that current…