Celebrates the achievements of African-American librarians and their contributions to librarianship. Identifies and reviews records of scholarship that can serve as starting points for students and scholars. Chronicles achievements of numerous individuals and provides additional resources for further investigation. Suggests areas of further…

Explores the possibility of using Web contact center software to offer reference assistance to remote users. Discusses a project by the Metropolitan Cooperative Library System/Santiago Library System consortium to test contact center software and to develop a virtual reference network. (Author/LRW)

Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers…

This article derives from a review of key challenges confronted by libraries that are actively investing in online collections and services. Conducted in the first instance to help refine programmatic goals of the Digital Library Federation (DLF), it took account of digital library developments, successes, needs, and challenges perceived by…

Discusses the Los Angeles Public Library's TeenS'cape, located in the middle of the city's Central Library. This technically sophisticated library space, opened after the 1992 L.A. riots, provides custom furnishings, postmodernist architecture, and equipment and materials specifically catered to the local teens, amid the culture of…

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

Describes a study conducted at Auburn University that analyzed four months of chat reference questions received at a centralized reference services desk. Discusses types of questions; types of users; whether questions were localized to the specific library's resources; and further areas of research. (Author/LRW)

Topics include: digital library projects in the National Science Foundation's NSDL program; an electronic reserve platform at the University of Calgary; highlights from the sixth International Summer School on the Digital Library; the Digital Imaging Project of South Africa; a database of local information at the Oregon State University library;…

Discusses the value of partnerships between libraries and other organizations, based on successful experiences at the Chicago Public Library. Topics include perceptions of public libraries; extending outreach programs; staff member potential; library mission statement; partner motivation; providing services to respond to community needs; and…

Includes four articles that discuss LibQUAL+[TM], a collaborative effort of the Association of Research Libraries and Texas A&M University responding to the need for greater accountability in measuring the delivery of library services to research library users. Discusses the reliability of LibQUAL+[TM] scores in measuring perceived library…

Applied the Biglan model of disciplinary differences to the information-seeking behavior patterns of undergraduates responding to questions on the College Student Experiences Questionnaire (CSEQ). Discusses implications for the redesign of academic library services and use of the Biglan model as a theoretical framework for future library research.…

Discusses the relationship between technology and librarianship and suggests questioning new technology, including whether it benefits the user and whether it is accessible, affordable, and cost effective. Considers Google's success, recommends that libraries become more involved in technology development, and includes a sidebar describing new…

Outlines the use of proxy Web servers by libraries and reports on a survey on their use in libraries. Highlights include proxy use for remote resource access, for filtering, for bandwidth conservation, and for gathering statistics; privacy policies regarding the use of proxy server log files; and a copy of the survey. (LRW)

Describes the inclusion of interlibrary loan services in the reference department of the science and engineering library that accounted for a large percentage of the interlibrary loan activity, based on experiences at Baylor University. Staffing, interlibrary loan statistics, and faculty needs are discussed. (LRW)

Relates how the Best Books for Young Adults (BBYA) Committee of the Young Adult Library Services Association (YALSA) works and describes one librarian's formation of teen book groups to get young adults involved in the public library and to solicit their personal opinions on titles to nominate for BBYA committee consideration. (AEF)