Describes the range of services offered by the Lincoln Park Zoological Gardens reference library, and discusses the concept of zoos as societal entities and future trends in their information requirements. A bibliography of 20 articles on library and information services in zoos and aquariums is included. (17 references) (Author/CLB)

Master's students in library science and students in a library technician program were asked to read scripts of reference interviews in which the amount of bibliographic instruction and the "maleness" or "femaleness" of questions were varied. They were then asked to make a judgment about the competence of the reference…

This review of the effectiveness of bibliotherapy as a correctional rehabilitation tool discusses the need for library educators and associations to recognize that the function of prison libraries is to advance the freedom to read, not to provide formal educational or rehabilitational programs. (10 references) (CLB)

Summarizes events at an OCLC-sponsored conference at which three major issues were addressed: (1) how public libraries will improve access to services and resources; (2) how public librarians will interact with users and what skills/attitudes they will require; and (3) the impact of interlibrary cooperation in light of changes in society and…

Excerpt from a planning guide to be used with the new guidelines for school library media programs developed cooperatively by the American Association of School Librarians and the Association for Educational Communications and Technology offers guidance in communicating the purposes of the planning process, outlining a timeline, and determining…

Summarizes the suggestions made by bilingual professionals in an intercultural workshop aimed at teaching public librarians in Chicago how to meet the needs of immigrant populations. The discussion covers the unique cultural backgrounds of Asian, Hispanic, Middle Eastern, and Polish populations, and the implications for effective library services.…

Libraries have failed to use marketing for three reasons: (1) a misunderstanding that equates marketing with publicity; (2) a lack of understanding of what marketing is; and (3) disagreement about the role of the client. Societal-marketing tries to balance patron demands with long-term societal needs in evaluating product excellence. (AEF)

Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated…

Provides a brief overview of focus groups; discusses the use of undergraduate focus groups on two campuses of the University of California library system; describes methodologies used, including interviews and questionnaires; and describes new directions the libraries were led as a result of student input. (Author/LRW)

Working conditions in library technical services departments can be a problem for catalogers in need of a quiet work environment. Based on a successful program for indexers at the National Agriculture Library, a proposal for an experimental telecommuting program for original cataloging at the Michigan State University Libraries was developed and…

The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference…

Presents a collection of five essays on accreditation and the role libraries play in the process. Topics include: an overview of the accreditation process, librarian participation in the accreditation process, summary of what happens after the accreditation committee leaves, evaluation of libraries and services provided, and determination of…

Discusses administration, leadership, and management in academic libraries. Factors that meet the work-related needs of librarians and that lead to successful management are suggested, including sufficient knowledge, a measure of control over work, participation in decision making, and a sense of ownership in library service. (three references)…

Discusses the lack of professional literature awareness on the part of health care professionals in developing countries. Topics addressed include symptoms and causes of this problem, including economic factors and a tradition of oral communication; the role of literature awareness in health systems; and the promotion of literature awareness. (18…

Describes research networks available in Canada and planning for a high-speed network called CANARIE (Canadian Network for the Advancement of Research, Industry, and Education). Potential library applications of research networks are discussed, including information retrieval, interlibrary loan, document delivery, shared cataloging, and…