Being "good enough" is no longer adequate for today's library and staff. Total Quality Management (TQM) is a system and philosophy which guides a unified effort towards delivering excellent goods and services. In this video, not available at ERIC, Connie Merritt shows how TQM helps all of a library's departments work together to satisfy…

The purpose of this study was to determine if a gap exists between the perceived expectation that Georgia elementary media specialists support intellectual freedom and their practice of materials selection. Randomly chosen media specialists were sent a questionnaire, results of which were analyzed using descriptive statistics. The majority of the…

A survey was developed for the Systems and Procedures Exchange Center (SPEC) to gather information on how Association of Research Libraries (ARL) academic libraries set salaries for new hires and how these libraries determine salary adjustments for professionals after employment. The survey was mailed to 103 ARL libraries, with 87 institutions…

This manual was designed to give student employees of the Mitchell Memorial Library at Mississippi State University an understanding of what to expect from faculty and staff, and what is expected of all student employees of the Library. In general, the manual is aimed at helping student employees: develop a philosophy of service and promote a…

This survey was conducted to determine to what extent ARL (Association of Research Libraries) libraries permit food and drink to be consumed in library facilities, whether there has been a shift in recent times toward a liberalization of policy and practice, how restrictions are enforced, and whether there are particularly successful strategies…

This document is the final report of the NCLIS (National Commission on Libraries and Information Science) study on public libraries and the Internet. The purpose of this study was to determine the nature, extent, and form of public library involvement with the Internet. Data were obtained from a survey of a national sample of public libraries…

Developed by the 1986-1988 Youth Services Advisory Committees to the North Carolina State Library, the competencies suggested in this manual are presented under 11 headings: (1) General Knowledge of Library Policies, Procedures, Goals, Etc.; (2) Youth Services Department Goals and Objectives; (3) Knowledge of Client Group; (4) Library Materials;…

Developed as part of a statewide coordinated collection development effort, this document is a compendium of the narrative statements of collection development policies from 19 Alaskan university, public, school, and special libraries. Only the basic narrative plus any unique appendices are included for each policy, and some of the policies are…

In the spring of 1979, the Systems and Procedures Exchange Center (SPEC) conducted a survey to identify common practices, approaches, and problems related to communication in Association of Research Libraries (ARL) institutions. Survey responses were received from 75 of the 105 ARL libraries; the responses and statistical results are included in…

Comprehensive guidance is offered on the organization, procedures, and responsibilities of public library boards. Individual chapters address the following topics: the legal context for public libraries, organizing the library board, the board and the library staff, the public library and its communities, budgeting for service, public relations,…

This comprehensive handbook offers detailed instructions for accessing the current performance of--and setting objectives for--school library media programs. Useful for both practicing school library media teachers and those in training, this manual shows how to identify problems and potentials, set goals and objectives, structure evaluation…

This book examines technical, social, and management issues related to librarians and cyberspace. The following chapters and articles are included: (1) "The Cybrarian's Tool Kit," including "Internet News and Website Reviews" (M. Sylvia), "Searching the Future" (J. Powell), "Netiquette, Hoaxes, and Scams! Oh…

This paper discusses issues for libraries related to privacy in the digital environment. The first section defines the meaning of privacy. The second section discusses the impact of technology and the use of technology, including principles issued by the U.S. Department of Health, Education, and Welfare in 1973 that still provide a basis for…

Provides advice for making school Internet-use guidelines. Outlines responsible proactive use of the Internet for educators and librarians, discusses strengths and weaknesses of Internet blocking software and rating systems, and describes acceptable-use policies (AUP). Lists resources for creating your own AUP, Internet filtering software, and…

Discussion of the growth of electronic texts in the humanities focuses on issues that libraries should consider regarding collection development policies for electronic texts. Existing texts and applications are described; markup, or encoding schemes, are explained; cataloging is discussed; and software issues are considered. (Contains 27…