Discusses the need to keep union lists of serials holdings updated and describes efforts by the University of Notre Dame library to update holdings on the Indiana Union List so that fill rates for interlibrary loan requests are improved. Results are reported that indicate an improvement in fill rates. (LRW)

Provides percentages of children ages 3 to 5 who were read to, told a story, or taken to the library by a parent or other family member. (Author/SLD)

Provides 10 guidelines to help librarians meet young adults' needs based on experiences at the Berkeley (California) Public Library. Highlights include providing bibliographies on popular topics, advertising techniques, teen advisory councils, anticipating needs from homework assignments, setting aside space for teens, and encouraging teens to…

Discusses four competing public images of the public library and its relation to information technology, as identified in recent research: the traditional library, the resisting library, the adapting library, and the co-opted library. Suggests that the public perceives the management of public information as a complex problem requiring a variety…

Includes three articles that discuss: (1) the creation of a persistent digital archive email collection, including technical issues; (2) a project at Cornell University that provides library users with personalized electronic library services; and (3) the digitization of a photographic collection in the United Kingdom for preservation purposes.…

Describes the development of a new television show on PBS called "Between the Lions" that is aimed at developing literacy of primary school children. Set in a library, the show's producers met with librarians for advice and will have libraries participating in local outreach programs to help promote the show. (LRW)

The first of two parts, this article discusses concepts of value and establishes a theory of use-oriented value for information and information services. Examines the notion of value in philosophy, economics, and library and information services; explores the connection between value and relevance; and develops models of information use and…

The previous head of the Central Library of Riverside City and County Public Library (RCCPL) (California) examines the economic failure of the system and the effects of the move to total outsourcing to a private commercial firm, Library Systems & Services (LSSI). Concludes that RCCPL had problems long before it was outsourced to LSSI. (AEF)

Describes how the Seattle (Washington) Public Library celebrated National Poetry Month in 1997 with readings, workshops, lectures, and poem-a-day display boards in libraries and community centers. Suggests ways libraries can organize programs, activities, exhibits, and displays for National Poetry Month (April) at minimal cost and staff effort.…

Describes facilities, collections, and services of the Greater Cairo Library, Mubarak Public Library, Heliopolis Public Library, and El Mustaqbal Library and Egyptian efforts to promote literacy and reading. (PEN)

Discusses Internet access in public libraries, filters, censorship issues, First Amendment rights, and intellectual freedom. Suggests that the Internet is a resource, and that the level of library service is dependent on what it can afford to provide, consistent with its mandate to serve the community's information needs. (Author/LRW)

Examines the design characteristics of ready-reference and email reference pages on the Web sites of 110 academic libraries in the Association of Research Libraries (ARL). Characteristics examined included the wording of page titles and links, organization schemes, timeliness, and additional means of communication available between patron and…

Contains data on state library agencies in the 50 states and the District of Columbia, including these agencies' governance, services, collections, staff, and income and expenditures. Data are from the State Library Agency Survey, a cooperative effort of several government agencies, including the National Center for Education Statistics.…

Discusses the availability and quality of commercial reference services available on the World Wide Web such as Ask Jeeves and the decline in library reference service statistics. Describes a project in California to help libraries develop live, real-time reference services over the Web by adapting Web contact center software. (LRW)

Examines the reference interview in the digital library environment. Compares and contrasts traditional face-to-face reference interviews with electronic interviews; and presents suggestions for effective electronic interviewing, including the importance of good written communication skills. (Author/LRW)