Describes GAELIC (Gauteng and Environs Library Consortium), the largest academic library consortium in South Africa. Formed in response to conditions in higher education and the need to become more cost effective, GAELIC is working to overcome the effects of the previous government's discriminatory approach through resource sharing and…

Describes lessons learned by the Great Collections Microfilming Project at Cornell University Library Department of Preservation and Conservation. Discusses choosing the right vendor; selecting collections that have scholarly significance when seeking funding; monitoring the budget and useful cost monitoring computer systems; communicating with…

Describes a one-credit, theme-based library instruction course for freshmen and sophomores at Fort Lewis College (Durango, Colorado). Discusses benefits of theme-based instruction; assigned work; skills students should acquire during the course; course assessment and development; and future changes in the course. (AEF)

Focuses on one area that the library staff cannot control: demographics. Discusses the University of Nevada, Las Vegas's (UNLV's) user population, how it has affected the development of a flexible library instruction program at UNLV, and how the online tutorial at another large urban university relates to its user population. (AEF)

Describes the development and implementation of an electronic reserve system at the University of Adelaide (Australia). Discusses the decision to use a Web server strategy; scanning choices for papers; conversion of machine-readable sources; and future possibilities. (Author/LRW)

Reviews the profiles of a typical public library, the Redondo Beach Public Library (California), and its nearby community college library, the Schauerman Library at El Camino College in Torrance, California. Discusses similarities between staff in public and academic libraries; differences between the two environments; and like missions of both…

Discusses the adaptation of academic library instructional programs in response to new technologies, most notably the Internet. Topics include a brief history of library instruction; the Internet age; faculty needs; and changes in the student population and the need to focus on the users. (LRW)

This study investigates the relationship between three dimensions of perfectionism and five dimensions of library anxiety among graduate students. Topics include barriers with library staff; knowledge of the library; mechanical barriers; affective barriers; use of the Library Anxiety Scale and Multidimensional Perfectionism Scale; and Pearson…

Discusses remote library users in an academic environment. Highlights include user needs and expectations; user satisfaction; service to remote customers in nonlibrary environments, such as industry; the distance-learning context; student demographics; distance learning and library services; course design; and a case study at De Paul University.…

Discussion of the need for information literacy skills in higher education focuses on the development of a Web-based tutorial by the University of Texas at Austin library that can be integrated into first-year courses. Describes TILT (Texas Information Literacy Tutorial) and explains how other libraries can adapt it for their own use. (LRW)

Discussion of customer expectations of library service quality and SERVQUAL as a measurement tool focuses on two studies: one that compared a survey of Chinese university students' expectations of service quality to New Zealand students; and one that investigated national culture as a source of attitudes to customer service. (Author/LRW)

This academic library book buying survey examines full-text databases; electronic journals; top circulating subjects; price increases for serials and resulting subscription cuts; the influence of digital choices on purchasing decisions; circulation versus use statistics; and electronic books. (LRW)

On the surface, SFX, utilizing the concept of context-sensitive linking among library resources, promises the ability to obtain full text effortlessly. This paper reports on the results of a three-fold study--online survey, focus group interviews, and sample testing analysis--to examine library end-user and librarian expectations and experiences…

Nowadays, it's possible to look to the open Web for subscription-based services that allow one to sidestep slow-moving institutions in order to serve one's users. More often than not, systems offices will not interfere, as they're heavily involved in triaging their workload. Happily, taking an active stance in learning a new technology before it…

This article is about Jeff Trzeciak, the tech hotshot at the Wayne State libraries. He oversees instructional technology for the entire campus community, library technology services (with over 1000 workstations and 30 servers), digital library services, and the help desk. It is clear he loves his work. His passion, though, is creating online…