Discusses results of an empirical study of the library reference assistance process that indicate the need to incorporate a select strategy that librarians use in the choice of appropriate information sources. The reference process is examined, a model is presented, and the survey instruments and examples of reference transactions are appended.…

The seven state libraries of Australia are profiled in two- page articles. Each article contains a description of the library and its programs, a statement from its director or state librarian about his/her background, and photographs. (DGM)

Discussion of the female-intensive specialization of youth services librarianship and their role in the American Library Association focuses on their jurisdiction over the Newbery Medal. Topics include the question of realism in children's literature; the Sayers Institute; and evaluation criteria. Contains 65 references. (LRW)

The Government Printing Office (GPO) is undertaking a study to "identify measures necessary for a successful transition to a more electronic Federal Depository Library Program (FDLP)." The ability of the GPO to secure agency dissemination of electronic information through the FDLP and the willingness of depository libraries to remain in…

Discussion of changes in society that have resulted from information and communication technologies focuses on changes in libraries and a new market for library services with new styles of clients. Highlights client service issues to be considered when transitioning to a virtual library situation. (Author/LRW)

Investigates how psychotherapists define, cope with, and treat difficult patients. Explains the psychology of difficult clients, techniques psychologists use in working with them, and how these might be utilized by librarians, and emphasizes the importance of seeing difficult clients as a means of personal growth. (Author/LRW)

Through American Library Association (ALA) projects in Latin America, American librarianship progressed from conceptualization to implementation as the model in modernizing Latin American library practices and societies. Development of library practices was fundamental to pursuit of a "modern" society. In fighting fascist propaganda, the…

Discussion of diversity in higher education focuses on a comparison of Stanford University and UCLA (University of California at Los Angeles) libraries' responses to increasingly diverse student populations from 1960 to 1990. Historical backgrounds are given and recommendations for promoting diversity are considered. Contains 70 notes. (LRW)

Considers the use of the phrase "customer service" with reference to libraries and their users' needs, expectations, and satisfaction. Librarians' perceptions of those being served, and the public's view of library workers, are discussed, and a sidebar examines the history of fee-based subscription libraries. (LRW)

Presents responses to 10 common arguments against the use of Internet filters in libraries. Highlights include keyword blocking; selection of materials; liability of libraries using filters; users' judgments; Constitutional issues, including First Amendment rights; and censorship. (LRW)

Discusses the impact of digital technology on copyright issues. Topics include the balance between copyright holders and users; pending amendments to the Copyright Act; legislation relating to databases; copyright regulations and reports; court cases; and future possibilities that special librarians should be aware of. (LRW)

Discusses how libraries have the potential to support and motivate adults wanting to improve their literacy skills. Reports on a British initiative to bring together libraries and basic skills providers. (Author/JOW)

Describes an analysis of the search engine logs of Southern Illinois University, Carbondale's library to determine how patrons used the site search. Discusses results that showed patrons did not understand the function of the search and explains improvements that were made in the Web site and in online reference services. (Author/LRW)

Discusses the development of children's reading rooms in public libraries throughout the United States. Early efforts to isolate juveniles from adult patrons are described, the gradual acknowledgement of the value and necessity of separate children's collections is explained, and efforts to encourage teachers to use these collections are…

Looks at the history of library services for children and the establishment of libraries in schools. Discusses the future of collaboration between teachers and librarians. (MG)