That university students encounter issues and experience frustration when using ebooks is well documented, but more research into the specific issues they encounter is needed. This study focused on how successfully undergraduate and graduate students use ebooks and whether there are measurable differences between the two groups. Researchers…

This paper describes an investigation into whether institutional repositories at member libraries of the Association of Research Libraries (ARL) provide publicly available metadata documentation via the repositories' websites. The study compares the results of a September 2017 survey with findings from a review of ARL institutional repository…

The American Association of School Librarians (AASL) Standards are an invitation to explore the endless possibilities of "why." The standards provide permission to take risks, to step beyond the comfort of four walls to truly stretch and grow. The AASL Standards provide a common language for school library stakeholders that bring into…

Makerspaces have continued to be a popular addition to the services offered by libraries. This article will address the creation and implementation of one at a mid-sized medical library. The writer will summarize their personal experience of the steps taken towards opening the makerspace and give insight into the process. This article will also…

Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations,…

Effective use of information resources by lecturers is one of the determinants of university education outcomes. To function optimally, lecturers utilise digitised information resources in their duties. University libraries are saddled with the responsibility of organising and providing lecturers' needed information resources. This study,…

Libraries continue to spearhead initiatives to incentivize instructors to adopt, adapt, and create open educational resources (OER). However, these programs often do not explicitly require educators to preserve the OER they create. Drawing on an analysis of semi-structured interviews with six experts, this article presents considerations for…

Unlike students in traditional Chinese universities using textbooks published in China, students in transnational universities face unresolved issues in the acquisition and distribution of imported English language textbooks. The challenges, which have persisted for over a decade, include delays in delivery caused by international shipment,…

The global COVID-19 pandemic has demanded new strategies and, at the same time, granted new opportunities for the university regarding community engagement. Online education has become a challenge for all universities and libraries around the world. In this context, the Universidad Viña del Mar (Chile), articulating a collaboration between its…

Despite the widespread adoption of streaming video by academic libraries, there has been little discussion about how video content is discovered and accessed through the library catalog as compared to vendor platforms. This article explores the current status of video resources in the library catalog to better understand how users find and access…

Improvisation is an effective tool for developing actors' skills. It can also be a powerful and unique means for enhancing customer service skills in the contemporary academic library environment. Interactions between library users and librarians / library staff can often be complicated and require excellent listening and communication skills.…

If an item is not readily available in an academic library's collection, is it quicker to buy it or does is make better sense to borrow it? At a public, four-year institution, acquisitions and interlibrary loan (ILL) are exploring a new relationship to improve the users' experience. The question is determining what triggers the decision to borrow…

This study investigated 299 chat reference interactions from an academic library consortium for instances of teaching and compared these against other characteristics of the chat, such as question content, staff type, user status, user satisfaction, institutional affiliation, length, and shift busyness. Statistical analysis revealed that teaching…

Adopting a demand-oriented perspective helps librarians to understand their users better. Involving them in ongoing changes has the potential to have a lasting positive effect on the satisfaction of existing users and the recruitment of new ones. Three case-studies, which involved creating new learning spaces at the University Library of…

This large-scale study was conducted for the purposes of determining how representative library users are compared to the whole student population, to explore how library services contribute to student success, and to position the library to be included in the institution's learning analytics landscape. To that end, data were collected as students…