After entering as a "bit player" among feudal lords, she became an honored, celebrated campus leader. Building and repositioning the library, Susan Nutter brought it from what one senior professor called "an embarrassment" to its current role and site, a central force and place in the academic enterprise at North Carolina State…

In this article, the author discusses his immediate concerns about working at Butler Library at Columbia University. He discusses the structure of the library system and voices his concerns about the structure. The structure is best described as a stratified pyramid. The librarians hired into the "upper base" are either specialists without an MLS…

Tom Peters packs 36 hours of work into the confines of a 24-hour day. Without breaking a sweat, he juggles multiple collaborative projects, which currently include an Illinois academic library shared storage facility; a multistate virtual reference and instruction service for blind and visually impaired individuals (InfoEyes); a virtual meeting…

Newspapers can open up opportunities for classes to use library resources along with them. Some of the suggestions offered to teachers regarding the use of newspapers in the classroom and library such as locating additional information, practicing reading skills, comparing or contrasting, and creative writings are discussed.

The following is a cost comparison of students photocopying print reserve readings for a typical college course versus printing out hard copies of the same articles if they are offered as electronic reserves at the University of Massachusetts at Amherst. The prices quoted were taken from the website of a major office supply company the week of…

In order to learn from experiences of academic libraries that combined their Circulation and Reference functions into one service point, an informal survey was conducted through relevant listservs. Some academic libraries have combined Circulation and Reference Departments at one desk and others are in the process of doing so. The results…

Purpose: To give an overview of the current state and trends in authentication and authorisation in satisfying academic library users' mobility and instant access to digital information resources, and to propose that libraries strongly support efforts to establish a global authentication and authorisation infrastructure.…

Purpose: To report on the collaborative project between Newcastle University Library and 3M which aimed to increase self-issue levels using six sigma methodology. Design/methodology/approach: The six-month long project is outlined and gives an insight into the process improvement methodology called six sigma. An explanation of why we ran the…

Purpose: To examine the reasons behind, and issues involved in digitisation projects at archival repositories. Design/methodology/approach: The paper uses practical examples from the University of Dundee Archive Services to consider why archivists devote time and resources to digitising collections and to mounting digital images online. Advantages…

A survey was distributed to former academic librarians to determine why they left the field and which career they pursued afterward. Results suggest that former academic librarians are unhappy with administration, image, and salary. Time spent as librarians helped individuals in their new careers.

In this article, the author profiles Valeria Fike, supervisor of reference support and College and Career Information Center services at the College of DuPage Library (CODL), Glen Ellyn, Illinois. Valeria Fike, who supervises some 21 paraprofessionals at CODL, modestly attributes her successful career there to her being "simply in the right…

The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service…

Imparting practical legal knowledge and skills to social workers is a growing concern for social work educators. The rigorous social work curriculum, especially at the graduate level, leaves little room for basic legal research instruction to be included. This article documents some of the difficulties associated with legal research in an academic…

Purpose: The purpose of the paper is to describe the practical experience of managing e-books in an academic library. Design/methodology/approach: An overview of the three main e-book collections used (netLibrary, Taylor & Francis, and Ebook Library via Dawson) is provided, along with details such as the acquisition, cataloguing and…

This article considers two components identified as essential to effective academic library Websites--satisfaction of user needs and adherence to university Website guidelines--and how they sometimes contradict one another. A literature review is provided, followed by results of a survey the author created and distributed that measures a…