Twenty million dollars to Vanderbilt University for financial aid. Seventeen million dollars to Washington and Lee University for faculty programs. Ten million dollars to the State University of New York at Stony Brook for science research. This article reports that donations of such magnitude, all announced in December, may seem unlikely in the…

The Houston Community College (HCC) 2017-2018 Fact Book provides statistical information about the college district. Data presented in this publication may differ slightly from statistics found in other reports. Such variances may result from differences in methodology including the source of information used, the reporting period covered…

The Houston Community College (HCC) 2018-2019 Fact Book provides statistical information about the college district. Data presented in this publication may differ slightly from statistics found in other reports. Such variances may result from differences methodology including the source of information used, the reporting period covered (semester,…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

This article takes a broad view of the evolution of collecting behaviors in a network environment and suggests some future directions based on various simple models. The authors look at the changing dynamics of print collections, at the greater engagement with research and learning behaviors, and at trends in scholarly communication. The goal is…

Reference transactions in academic libraries have been on the decline since mid-1990. The Academic Library Survey from the National Center for Education Statistics shows an average drop of 25% in reference use from 1996-2004 with higher numbers at some institutions such as the University of Maryland which plummeted 47% (Martell, 2008). The…

Technology makes it possible to redefine libraries and make them relevant to the public once again. But how good are the digital services offered by public libraries today? The digital services department team of the Pode project at Norway's Oslo Public Library has spent the last 2 years investigating the possibilities available in order to…

Researchers were the first adopters of digital resources available through the library. Online journals and databases make finding research articles much easier than when this author started as a librarian more than 20 years ago. Speedier interlibrary loan due to digital delivery means research materials are never far away. Making it easier for…

This empirical research investigates subscription price variations of scholarly journals in five business subject-specific areas using the semilogarithmic regression model. It has two main purposes. The first is to address the unsettled debate over whether or not and to what extent commercial publishers reap monopoly profits by overcharging…

Reactionary stances against pending budget cuts should be considered to be less favorable positioning for library leaders versus more proactive and anticipatory strategies. By changing the attitudinal and service posturing of library staff and services, libraries can show themselves as a more essential function to their colleges. Budget cuts…

2007 data from LibQUAL+[TM] and the ACRL Library Trends and Statistics database were analyzed to determine if there is a statistically significant correlation between library expenditures and usage statistics and library patron satisfaction across 73 universities. The results show that users of larger, better funded libraries have higher…

This study examines possible success factors when developing technical solutions for dyslexic students. Findings in the literature, in a web survey answered by students and in the experiences from the development process at the Medical Faculty Library, Lund University, were used to find out potential success factors and difficulties. The…

Even though Material Bookings modules have existed in some form for over 20 years, studies remain curiously absent from the literature. In an effort to begin this dialogue, a case study of implementing Innovative's Material Bookings module at the University of Nebraska at Omaha's Criss Library is presented. A survey assessing user satisfaction and…

The Open Access movement of the past decade, and institutional repositories developed by universities and academic libraries as a part of that movement, have openly challenged the traditional scholarly communication system. This article examines the growth of repositories around the world, and summarizes a growing body of evidence of the response…

Results of a multi-campus survey compare self-assessment of online skills and frequency of use to satisfaction with services. Students who rated skills as high also reported satisfaction with library services. Lower self-assessed skills are associated with lower satisfaction and non-use of services. Librarians may consider using self-assessed…