An academic librarian providing one-shot instruction sessions to first-year students is uniquely positioned to enact a feminist ethic of care in the classroom. First-year university students are particularly in need of caring. The library instruction session is often their introduction to and first impression of the library and an opportunity to…

Research data management services require new skills and collaboration among library staff to work with both researchers and end-users as they manage data going forward. However, there is an urgent need to increase awareness of the new trends about the partnership between research community and academic libraries, there is also a need for new…

Research on library impact on online-only graduate student success has been limited. This paper will present a structure to evaluate the effect early program instruction and contact with library professionals and library resources has on success metrics for graduate students in online-only graduate programs at a regionally accredited nonprofit…

Undergraduate university students experience a knowledge gap when required to use unfamiliar software applications without the benefit of direct instruction. As a solution, students often turn to online support, particularly video, but little is known about students' perceptions of the effectiveness of support videos. As libraries are a principle…

Although patrons have considered the availability and quality of professional literature and library services to be very good, the current survey was conducted under special circumstances. During the Spring of 2020, the library was closed and access to remote services became more relevant. The current study, which was conducted at Tallinn Health…

Beginning with a discussion of how collections diversity has been conceptualized and assessed within the literature, we then analyze four areas in which professional practices and modes of thinking create barriers to collecting materials from historically marginalized voices. Specifically, we discuss how metadata practices can obscure these…

Based on 30 interviews with instructors who implemented affordable materials in their courses at a large research university, this study explored their motivations for using such resources, the processes they employed, and the extent to which the new course materials influenced teaching methods and perceived learning outcomes. Results suggest that…

Reference services in academic libraries often focus on user education and giving students the skills to perform their own searches. This article describes a new Research Concierge Service established in response to the COVID-19 pandemic by Ozarks Technical Community College (OTC) in southwest Missouri. The service entails library staff curating a…

This is a case study of integrating streaming media reserves services into a suite of course reserve services provided by the User Services and Resource Sharing department at the University. This integration presented several challenges including: employees having no prior streaming media experience, staffing, technology, copyright, and user…

This paper presents a qualitative analysis of nine interviews with academic library practitioners discussing their approaches to Web content strategy work. Findings reveal shared challenges and suggest that, while awareness of content strategy appears to be growing, its practice remains intermittent for many. An updated version of a wModel for…

What are the ways in which library-provided bibliometric services add value to the research enterprise? Tasked with developing a program to assess and improve research impact services at Indiana University Bloomington, the open scholarship librarian launched a research impact offering in fall 2019, with positive results. Research impact services…

This study examines the influence of library service quality dimensions (i.e. service affect, information access, library as place, and personal control) on user satisfaction, as well as user satisfaction on user loyalty. Data were drawn from 349 library users from a public university library in Ghana. The hypothesized relationships were analyzed…

Libraries hold large amounts of data, which can contribute to improvements in the quality of library services. Data resources of modern library have the characteristics of big-data, where library can use big-data methods to achieve reform and innovation, including resource transferring, resource utilisation, social identity, thinking innovation.…

We present findings from an exploratory quantitative content analysis case study of 156 doctoral dissertations from Georgia State University that investigates doctoral student researchers' methodology practices (used quantitative, qualitative, or mixed methods) and data practices (used primary data, secondary data, or both). We discuss the…

Through a nationwide survey of universities and research organizations in Australia and New Zealand, this article investigates the level of confidence that librarians working in scholarly communication have in their current competencies. The results show that, while respondents were generally confident across seven competency areas (institutional…