Adopting a demand-oriented perspective helps librarians to understand their users better. Involving them in ongoing changes has the potential to have a lasting positive effect on the satisfaction of existing users and the recruitment of new ones. Three case-studies, which involved creating new learning spaces at the University Library of…

This large-scale study was conducted for the purposes of determining how representative library users are compared to the whole student population, to explore how library services contribute to student success, and to position the library to be included in the institution's learning analytics landscape. To that end, data were collected as students…

An academic library's single service point, where users can get answers and help with their library needs in one place, is often the first and most popular place used by students. Studies assessing desk design are rare but needed to help guide planning for renovation or service model change. This study investigated an academic library's service…

This time of accentuated interdependence and acute awareness of a historical moment calls on galleries, libraries, archives, and museums (GLAMs) to respond together and to lead forward. Memory institutions are unique trusted stewards of time. When humanity experiences a global event such as the current COVID-19 pandemic, these institutions are…

Student employees are essential to academic libraries on college and university campuses. The employment programme at this mid-sized university library intentionally seeks to engage students in work that not only benefits the library, but also provides students the opportunity to learn and hone skills that can contribute to academic and…

Using data from a learning module embedded in all first-year seminars, researchers found evidence suggesting that librarians are uniquely qualified to deliver information literacy instruction compared to campus faculty. The study analyzes writing assignments from first-year modules taught by either librarians or campus faculty for two academic…

This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…

Librarians, who have long promoted the criticality of information literacy, were quick to identify a role for themselves in confronting the challenges of mis/disinformation through library instruction. Nevertheless, little research has been done to examine discipline faculty's perspectives on mis/disinformation or the extent to which they are…

In "Open and Equitable Scholarly Communications," ACRL calls for more diverse and inclusive collection development (CD) by academic libraries and archives. Meanwhile, higher education is increasingly committing to community-engaged scholarship. This study investigated the extent to which academic libraries and archives are collecting,…

This study explored students' perceptions of the library's impact on their academic success based on open-ended responses from a 2018 survey assessing student use and satisfaction. The qualitative findings demonstrated differences in the library resources students perceived as contributing to their achievements, based on such demographics as race,…

In this article, overlapping, disparate stories from a university team teaching the Art and Design Education Lab course during the COVID-19 pandemic are presented in order as teaching faculty, academic librarian, and research and teaching assistants. The reflections from the teaching team reveal their COVID-19 pandemic responses as research, in…

This paper will examine the findings of a survey on the job roles and responsibilities of Education librarians (academic librarians with liaison responsibilities for the field of Education). Existing literature on Education librarianship has focused on particular facets of the job role, including the unique instructional needs of Education…

This study analyses the techniques and procedures that were developed and the changes that took place in the National Autonomous University of Mexico (UNAM) and the Autonomous University of Puebla (BUAP), both in Mexico, and the University of Minnesota Duluth (UMD), in the United States of America. To face the crisis of the COVID-19 pandemic,…

This research study investigates the behaviors, knowledge, and skills necessary for academic library outreach work. Through a review of published literature, job advertisements, and a survey of library practitioners conducted in the fall of 2020, the authors define and prioritize 18 competencies for outreach. Hiring managers, LIS instructors, and…

An academic library plays a significant role in providing information services to fraternities. However, persons with disabilities need special attention and specialized services. This study aims to identify the special needs of, and the services required by, persons with disabilities or differently-abled persons. The samples were collected from…