Provides an overview of knowledge management and benchmarking, including the benefits and methods of benchmarking (e.g., competitive, cooperative, collaborative, and internal benchmarking). Arthur Andersen's KMAT (Knowledge Management Assessment Tool) is described. The KMAT is a collaborative benchmarking tool, designed to help organizations make…

The Utah State Library Division conducted an evaluation of its participation in the Library Services and Technology Act (LSTA). The evaluation plan determined by the Utah State Library Division used two approaches designed to examine issues and achievements related to LSTA: focus groups and a statewide survey. Utah State University (USU) was…

This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

This paper discusses digital libraries on the Internet. The resource repository hierarchy, consisting of two major paradigms, search engines (SEs) and digital libraries, is presented. SEs are classified into three categories: basic-SE, directory, and meta-SE. The following six major characteristics of a library are summarized: collection of data…

The goal of this survey was to collect and analyze baseline information about the status of audio collections held by a set of research institutions. This information can help shape the national preservation plan now being developed by the National Recording Preservation Board (NRPB) and the Library of Congress to preserve "sound recordings that…

Discusses the adoption of "Standards for University Libraries" in 1978/79 by Association of Research Libraries (ARL) and Association of College and Research Libraries (ACRL), including the definition of universities and colleges, ARL/ACRL committees, the standards, and a survey of 88 library directors concerning usefulness of standards.…

Describes the functions of selection committees in the recruitment, evaluation, and hiring of professional personnel in academic libraries. The composition of a selection committee, committee responsibilities, advertising an available position, screening applications, and interviewing candidates are discussed. A 7-item reference list accompanies…

Outlines the contracting of systems--CompuServe, The Source, and Dow Jones News Retrieval--as well as the purchasing of hardware with easy access and low cost and development of procedures for a videotex information service at Wheaton College Library. Examples of usage of the systems are provided. (EJS)

Results of separate national surveys sponsored by the College English Association and the University of Nebraska indicate that the English department is the primary focus of research paper-related instruction (also termed course-related library use instruction). Librarians, therefore, are advised to create a special librarian-English teacher…

Discusses the evaluation of library instruction through observations of student and faculty at the reference desk of university libraries. Bad effects (guilt, overconfidence, indignation) and good effects (patience, adventurousness, trust) of library instruction are noted, and characteristics of more successful academic library instruction are…

Develops an empirical model for predicting the size of an information store necessary to satisfy specified levels of demand. A method for selecting items for retirement with the least adverse impact on the store is suggested. Three tables, three figures, and a 10-item reference list are included. (Author/JL)

Describes the activities undertaken and services provided for the university library by the Audiovisual Unit at the Papua New Guinea University of Technology. The relationship between the AV unit and the library and the types of equipment in use by the unit are discussed. (JL)

Presents an overview of the library's use of online systems in the areas of library user instruction, query analysis, and public access to library information. (FM)

A statistical analysis of the losses due to theft and mutilation in the periodicals collection at Brock University indicates that security needs to be tightened. Nine suggestions for improving security are offered, and six references are cited. (CHC)

Describes the planning and execution of a micropublishing project involving the microfilming of 6,000 volumes in order to save shelf space and to preserve copies of deteriorating documents, as well as to make available a unique collection of high research value at the Harvard Law School Library. (CHC)