In Fall 2011, staff at the University of Minnesota Libraries-Twin Cities undertook a project to measure how often, and in what ways, students used the Libraries' services. Partnering with the University's Office of Institutional Research, the team investigated ways to match library service usage to individual accounts while retaining patron…

Clinton Community College (CCC) is a small campus serving a rural community just outside the city of Plattsburgh in upstate New York. It is part of the State University of New York (SUNY) system. The Leroy M. Douglas Sr. Library (Douglas Library) is located in the George Moore Academic and Administrative Building (Moore Building). Prior to…

OA is to become the future of academic library exchanges in China. With the government's support and promotion of OA, more and more Chinese academic libraries have been committed to participating in OA. The rapid development of OA not only has changed the model of traditional scholarly communication and brought a free communication environment of…

Study abroad programs in higher education increasingly play a major role in training students for global citizenship. This case study, conducted in a large research university in the United States, identifies the information needs of students and faculty in study abroad programs. Of particular interest is how awareness of library resources and…

This paper describes the automated copyright clearance process for electronic reserves materials by the electronic reserves staff at the Information and Library Services (ILS), at the University of Maryland University College (UMUC). Besides the standard practice to handle and post required course readings in digital format for UMUC's distance…

This document is a companion to the report, "You've Got to Walk before You Can Run: First Steps for Managing Born-Digital Content Received on Physical Media." Like the "First Steps" report, the intended audience is those who are just starting to manage born-digital materials, from those wondering where to begin, to those who…

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This issue includes the following articles: (1) Introduction (Sue Baughman); (2) An Overview of the…

This study looks at the satisfaction of tertiary students with their institution's library services with the aim of identifying study and learning related impediments and challenges faced by students from poor backgrounds. A study of this type is important because educators need to understand that information technology adoption and implementation…

School librarians act as servants of the school community and protectors of students' rights, and it is the ethical duty of school librarians to champion student privacy and resist threats to it. This article addresses the legality of this process based upon the 2007 article "How Does the Family Rights and Privacy Act [FERPA] Affect You"…

The authors compared Web usability definitions, collected from library professionals at academic institutions of the Association of Research Libraries (ARL) through online surveys in 2007 and 2012, to determine whether library practitioners' perspectives had altered as information technologies evolved during this time. The authors applied three…

A hallmark of best practice in school libraries is for students and faculty to have maximum access to library resources and services. However, findings from a recent quantitative study indicate that this is not always the case. The researchers surveyed school librarians in North Carolina and Virginia to determine the effects that scheduling,…

In this article, school librarians from Henrico County Public Schools in Virginia [the AASL 2011 National School Library Programs of the Year (NSLPY) Award recipient] share some of their experiences caring for students in their libraries.

As one might expect, visual literacy has particular necessity for the librarian who, like this author, works in a Visual Resources Center (VRC). Recently the Association of College and Research Libraries (ACRL) published its updated "Visual Literacy Competency Standards for Higher Education." These standards succinctly introduce visual…

Librarians who staff the reference desk at a community college are familiar with the moments when multiple patrons need assistance concurrently. Their needs can vary from technical issues to directional questions, such as the location of the restroom, to deeper reference questions that require the librarian's time and focused attention to conduct…

This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…