Applied the Biglan model of disciplinary differences to the information-seeking behavior patterns of undergraduates responding to questions on the College Student Experiences Questionnaire (CSEQ). Discusses implications for the redesign of academic library services and use of the Biglan model as a theoretical framework for future library research.…

Discusses the relationship between technology and librarianship and suggests questioning new technology, including whether it benefits the user and whether it is accessible, affordable, and cost effective. Considers Google's success, recommends that libraries become more involved in technology development, and includes a sidebar describing new…

Outlines the use of proxy Web servers by libraries and reports on a survey on their use in libraries. Highlights include proxy use for remote resource access, for filtering, for bandwidth conservation, and for gathering statistics; privacy policies regarding the use of proxy server log files; and a copy of the survey. (LRW)

Describes the inclusion of interlibrary loan services in the reference department of the science and engineering library that accounted for a large percentage of the interlibrary loan activity, based on experiences at Baylor University. Staffing, interlibrary loan statistics, and faculty needs are discussed. (LRW)

Relates how the Best Books for Young Adults (BBYA) Committee of the Young Adult Library Services Association (YALSA) works and describes one librarian's formation of teen book groups to get young adults involved in the public library and to solicit their personal opinions on titles to nominate for BBYA committee consideration. (AEF)

Discussion of efforts in Canada to support print disabled users focuses on the Canadian National Institute for the Blind (CNIB) Library's national network (VISUNET: CANADA) that supports the premise of a virtual library. Describes international collaborative efforts among libraries to better serve print disabled users. (LRW)

Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)

Summarizes Carol Kuhlthau's research on the information search process. Discusses how Kuhlthau's model of students' information search process (ISP) has been integrated into a course at Arizona State University and is being used experimentally as a training tool in the library's reference services. Selected student responses to research process…

Includes the following international reports: International Federation of Library Associations and Institutions; Special Libraries Association; and Trends and Issues in Library and Information Services in Canada, 1998. (AEF)

Describes characteristics needed by online research librarians to be effective online searchers. Highlights include basic computer skills; expertise in at least one professional online service; ability to search the Web; professional development; people skills; the ability to conduct a good reference interview; and project management skills. (LRW)

Outlines the classical digital library model, which is derived from traditional practices of library and information science professionals, as an alternative to the database retrieval model. Reports preliminary results from an evaluation study of library and information professionals and endusers involved with primary care medicine. (AEF)

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Discusses digital library planning in light of Internet commerce and technological innovation in marketing and customer relations that are transforming user expectations about Web sites that offer products and services. Topics include user self-sufficiency; personalized service; artificial intelligence; collaborative filtering; and electronic…

Describes the evolution of the Louisiana State University Digital Library, highlighting its differences from comparable tools at other institutions (a local database plus a framework designed for distribution and growth), content, and future plans. (PEN)

Describes a study at Pennsylvania State University Harrisburg in which cost-benefit analysis (CBA) was used to examine the cost effectiveness of an electronic database. Concludes that librarians can use the results of CBA studies to justify budgets and acquisitions and to provide insight into the true costs of providing library services. (PEN)