Develops two models of reference interview behavior: the Needs-Oriented Model and the Question-Oriented Model. The models are tested by reanalysis of data from a 1978 dissertation on interviews in the public library setting. Results show the appropriateness of the models and indicate that the question-oriented interview was more prevalent. (eight…

Briefly describes the career of Herbert Goldhor and discusses two aspects of his contributions to librarianship: public library service and administration, including the collection and publication of data for analysis and use by researchers and decision makers; and scientific research in librarianship. A chronological list of over 175 publications…

Reports results of a survey of corporate managers of 164 libraries and information centers which assessed the value placed by senior-level executives on their libraries, focusing on issues of library organization, staff size, value of service and staff, primary users, and ways to measure a library's value. The appendix lists participating firms.…

Discussion of financing database searching in the public library examines the role of the public library in providing access to information; costs of online services; and user fees. Techniques that a library can use to control online services and deliver them at a minimum cost are suggested. (eight references) (MES)

Describes the functions of the National Zoological Park Branch of the Smithsonian Institution Libraries, which is dedicated to supporting the special information needs of the zoo. Topics covered include the library's history, collection, programs, services, future plans, and relations with other zoo libraries. (two references) (Author/CLB)

Describes the range of services offered by the Lincoln Park Zoological Gardens reference library, and discusses the concept of zoos as societal entities and future trends in their information requirements. A bibliography of 20 articles on library and information services in zoos and aquariums is included. (17 references) (Author/CLB)

Master's students in library science and students in a library technician program were asked to read scripts of reference interviews in which the amount of bibliographic instruction and the "maleness" or "femaleness" of questions were varied. They were then asked to make a judgment about the competence of the reference…

This review of the effectiveness of bibliotherapy as a correctional rehabilitation tool discusses the need for library educators and associations to recognize that the function of prison libraries is to advance the freedom to read, not to provide formal educational or rehabilitational programs. (10 references) (CLB)

Summarizes events at an OCLC-sponsored conference at which three major issues were addressed: (1) how public libraries will improve access to services and resources; (2) how public librarians will interact with users and what skills/attitudes they will require; and (3) the impact of interlibrary cooperation in light of changes in society and…

Excerpt from a planning guide to be used with the new guidelines for school library media programs developed cooperatively by the American Association of School Librarians and the Association for Educational Communications and Technology offers guidance in communicating the purposes of the planning process, outlining a timeline, and determining…

Summarizes the suggestions made by bilingual professionals in an intercultural workshop aimed at teaching public librarians in Chicago how to meet the needs of immigrant populations. The discussion covers the unique cultural backgrounds of Asian, Hispanic, Middle Eastern, and Polish populations, and the implications for effective library services.…

Libraries have failed to use marketing for three reasons: (1) a misunderstanding that equates marketing with publicity; (2) a lack of understanding of what marketing is; and (3) disagreement about the role of the client. Societal-marketing tries to balance patron demands with long-term societal needs in evaluating product excellence. (AEF)

Discusses telephone reference services in libraries. Topics include characteristics of quality phone reference; policies and guidelines for quality service; a survey of pertinent literature evaluating telephone reference; training; and technology for telephone reference, including cellular and cordless phones, electronic resources, and automated…

Provides a brief overview of focus groups; discusses the use of undergraduate focus groups on two campuses of the University of California library system; describes methodologies used, including interviews and questionnaires; and describes new directions the libraries were led as a result of student input. (Author/LRW)

Working conditions in library technical services departments can be a problem for catalogers in need of a quiet work environment. Based on a successful program for indexers at the National Agriculture Library, a proposal for an experimental telecommuting program for original cataloging at the Michigan State University Libraries was developed and…