Discusses the advantages of evaluation of library services and provides examples of decisions that might be aided through evaluation. The three attributes of library service of most concern to the evaluator--costs, effectiveness, and benefits--are considered. Describes general principles of cost-effectiveness and cost-benefit studies in the…

Provides background on concept mapping and discusses concept maps drawn by library science graduate students in a reference and information services course. Applications of concept mapping of significance to librarians--in reference service, instruction, and research--are considered. Several sample concept maps are included. (19 references) (MES)

Summarizes the findings of three studies conducted for doctoral dissertations that investigated differentiated programs of library use for gifted and talented students. Topics discussed include types of library materials used; use of the resource center; scores on tests of information skills; and the role of teacher-librarians. (three references)…

This review of library services for distance education concludes that (1) better marketing is needed; (2) library staff should be more involved in program development; (3) faculty should promote library use in their courses; and (4) many distance learners lack independent learning skills, including use of library resources and information. (SK)

Describes a project in which the library needs of public housing residents were assigned a survey of residents, and in which the survey itself was carried out by residents. The methods used to train residents to conduct interviews are described, the survey results are presented, and the need for resident involvement is discussed. (11 references)…

Discusses traditional library approaches to access to information and the possible impact of information technologies, library automation, and artificial intelligence. Access issues raised by these technologies are identified and a research agenda to explore these issues is outlined. (31 references) (CLB)

Describes the Book Buddies program, a program established by the San Francisco Public Library which recruits and trains volunteers who read to children in area hospitals. The planning, organization, and operation of the program are discussed, as well as the recruitment and training of volunteers. (MES)

Addresses ways to achieve organizationally the most effective application of computer information technology to university library services. The history of the last 25 years in automation at the Stanford University Libraries is reviewed as a case study. (12 references) (MES)

Historical review covers: (1) the rise of research and research libraries, 1850-1900; (2) the genesis of reference service, 1875-95; (3) the growth of reference service in the research libraries, 1896-1916; (4) reference practices in the research libraries, 1896-1916; (5) legislative and municipal reference work, 1900-16; and (6) current trends…

Considers the interrelationship of the challenges of information overload and outreach and describes a vision of the future mission of information services. The ideas set forth in two recent books on value-added processes in information systems and new priorities for the university are summarized. (28 references) (MES)

Provides the background and outline of a one-day workshop on reference evaluation which integrates the elements of goals, objectives, and mission statements with output measurements from the point of view of reference service. Practical exercises to accompany such a workshop are suggested. (five references) (MES)

Describes the external mode library and information science program at Riverina-Murray Institute of Higher Education (Australia), with emphasis on the practical component of reference work in the external mode. Problems associated with teaching reference work at a distance and the future of teaching in this mode are discussed. (12 references)…

Lists guidelines for education, experience, level of knowledge/skill, and general reference ability to be considered in selecting public library online searching staff. Content of staff development programs is outlined in three areas: (1) general orientation; (2) training in the fundamentals of online searching; and (3) online searcher development…

The lead article in this symposium argues that academic librarians have become too enthralled with their perception of themselves as teachers and urges them to shift their emphasis from instruction to services. Six authors respond to this view in short opinion pieces. (11 references) (CLB)

This report on the American Library Association's 1989 midwinter conference summarizes the interactions and recommendations of various speakers, committees, and special interest groups. A profile of presidential candidates, summary of the most significant board and council actions, and agenda for the next conference are provided. (CLB)