A library user voices specific criticisms of his public library, suggesting that library service could improve with a user rather than a self orientation. (MBR)

Estimates show that 50 to 80 percent of questions answered by reference librarians are directional or informational. If librarians are performing tasks below their intellectual abilities, issues that could be affected include faculty status, employee morale, library cost effectiveness, and education for reference work. (Author/JAB)

An overview is followed by a report from each area dealing with such aspects of school librarianship as career opportunities, how the position of school librarian is regarded, the librarian's role in program planning, the policies of library services to schools, and the status of school library services. (JAB)

A description of reference service is presented along with a brief discussion of library education, citing the programs of the Interamerican Library School. Suggestions for evaluating reference service in Latin American Libraries are included. (Author/JAB)

"Reserves" are defined as selected writings made available to individual and successive students for educational purposes, subject to sharp time limitations and, usually, to restrictions on physical removal from the library premises. The Library Photocopying and Fair Use sections of the copyright law are discussed in this regard. (LBH)

To provide graduate students with an in-depth reference and information service, the School of International Affairs has appointed a "librarian without a library" whose primary duty is to put the students in touch with the university's library resources and the diverse sources of information available in the national capital area and…

As users become aware of the complexities of information handling, there is greater acceptance of fees for online searching. This results in accelerated demands upon supportive services, the cost of maintaining services increases, and libraries must charge fees to minimize these costs. The trend toward personalized services for individual users…

A county library's support to the local judicial system, by making video equipment and staff available for the recording of depositions has resulted in an increase in good will toward the library in the business community. Cost recovery fees are charged. (JPF)

This paper discusses the helping relationship concept, its relationship to the reference process, and the problems of teaching the concept to pre- and in-service librarians. A teaching unit is described. (Author/KP)

This is a marketing approach to satisfying the library user. Modern retailing practices, including market research as a basis for planning, are applied to libraries. (JAB)

Examines to what extent primary source materials required by humanistic scholars are accessible to them through the library. (Author/PF)

After analyzing the pattern of questions at the reference desk of the library of California State University, Fresno, the reference department changed its desk staffing. (PF)

Reviewed are library problems associated with book acquisition related partly to the situation found in publishing and partly to the need for improved communications between librarians and wholesalers. (Author)

This article deals with the results of a mini-evaluation of the microcatalogue environment at the University of Toronto Library, carried out in 1977. The microcatalogue environment, the purpose of the evaluation, its results, and how these results are used in decision-making are the main focus of this article. (Author/AP)

Library services to handicapped students requiring special methods to enable them to use libraries and print materials are discussed. Library facilities, equipment, and materials are given special attention, as well as budgeting and staff awareness. (AP)