In truth, many resources are removed from the collection because one parent complained, or in some cases, because it was feared that a parent would complain. It is, therefore, helpful when questions are raised about a resource to clarify the circumstances. In this article, the author discusses on what to do when resources are being questioned or…

This article describes a computer-based technology for generating speech called text-to-speech (TTS). This software is ready for widespread use by libraries, other organizations, and individual users. It offers the affordable ability to turn just about any electronic text that is not image-based into an artificially spoken communication. The…

The present paper gives a brief introduction about E-collections. It discusses the e-books, e-journals, utility, features, advantages and issues for the development of e-collections. E-books will offer a rich learning experience, reinforced with audio, video, 3D animation and collaborative learning tools. E-journals on the other hand are…

Today's schools place a great emphasis on encouraging community service. At Raytown South Middle School, Library Helpers and community service go hand in hand. As of the beginning of April, 34 sixth, seventh, and eighth grade Library Helpers have come to the library media center 427 times and given 185 hours of community service. They have shelved…

Purpose: To give an overview of the current state and trends in authentication and authorisation in satisfying academic library users' mobility and instant access to digital information resources, and to propose that libraries strongly support efforts to establish a global authentication and authorisation infrastructure.…

Purpose: To report on the collaborative project between Newcastle University Library and 3M which aimed to increase self-issue levels using six sigma methodology. Design/methodology/approach: The six-month long project is outlined and gives an insight into the process improvement methodology called six sigma. An explanation of why we ran the…

The LibQUAL+[TM] protocol solicits open-ended comments from users with regard to library service quality, gathers data on 22 core items, and, at the option of individual libraries, also garners ratings on five items drawn from a pool of more than 100 choices selected by libraries. In this article, the relationship of scores on these locally…

Exploring resources in order to determine their full potential in information-seeking is a necessary part of the ongoing education and training of information professionals. One should explore every resource available in order to make the best judgments when relevant queries are introduced. In this article, the author stresses that one key to…

The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service…

The paper addresses the quality and extent of services provided by academic libraries to students with disabilities. The issue of establishing standards for such services is considered, and while the author notes the formidable difficulties involved in establishing such standards, he asserts that standards must be developed and implemented. He…

Each of the 39 children's craft projects included in this document was selected because: (1) it is appropriate for a library program and helps to further the goals of children's services; (2) it may be successfully completed by children 3 to 12 years old with a minimum of adult help; (3) it requires only inexpensive and commonly available…

Describes the Arizona State University library's system for altering science faculty members to new materials in their areas of interest. (PF)

A program of the Cambria County Library System, Johnstown, Pennsylvania, to provide toys and activities for preschoolers is described. (PF)

Describes the qualifications and duties of area specialists with particular reference to the Library of Congress. (Author/PF)

The Technical Report Service of Bell Laboratories specializes in procuring and distributing report literature. (PF)