Discusses how academic social science librarians can select appropriate materials on mental health topics. Topics include characteristics of mental health systems and how they relate to collection development; relationships between employment opportunities for therapists and severity of mental illness; and controversies related to therapy and…

Describes an approach outlined by sciences and engineering librarians at the University of California, Santa Barbara to attract users--specifically graduate students and faculty--to the available online databases and services. The strategy focused on the essentials of planning, preparation and publicity, presentation, and post-workshop evaluation.…

Technological advances drive academic libraries to offer faculty instruction on using the World Wide Web as a teaching tool. This article describes the development of a library/computing center collaborative program, discusses the benefits of collaboration, offers advice on constructing instructional Web sites, and provides an annotated…

An academic librarian answered 24 questions using reference books, then tried to answer the same questions using an Internet search engine (Metacrawler). Evaluates the results of the Internet searches and discusses implications for library reference services and reference book publishers; Internet user expectations and satisfaction; and librarians…

Describes experiences of a school whose students use laptop computers to access school library resources, online databases, and local university online catalogs for research projects. Discusses use of a local area network that is partly wireless; and presents issues librarians should consider, including requiring print and electronic resources and…

Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)

Discusses library services at the University of Tennessee to reach off-campus and distance education students. Topics include online research; email; library instruction for faculty and students; Web interfaces; fax; telephone service; chat technology; the library's Web page; virtual classrooms; library links from a course management system; and…

Discussion of research libraries focuses on resource sharing, information partnerships, collaborative collection building, and the relational library that relates to a user's needs and interests. Suggests the development of a global relational research library and discusses commercial Web-based relational services, electronic book sharing, and…

Proposes an operational definition of relevance for a Web-based library catalog. Proposes measures that characterize user behavior while searching a Web-based library catalog. Develops a methodology to predict when a user's search will be perceived to be relevant by the user. Tests the methodology with over 900,000 user search sessions with the…

Describes the Historic Pittsburgh project at the University of Pittsburgh, a joint project with the Historical Society of Western Pennsylvania to produce a digital collection of historical materials available on the Internet. Discusses costs; metadata; digitization and preservation of originals; full-text capabilities; scanning; quality review;…

Describes e-global library, a virtual library based on the Jones International University's library that organizes Internet resources to make them more accessible to students at all skill levels. Highlights include online tutorials; research guides; financial aid and career development information; and possible partnerships with other digital…

Discusses technology's role in changing research methodologies and considers the role of the academic librarian in teaching information literacy and research methods. Describes the impact of information technology on Asian studies, compares electronic versus print versions of Asian materials, and encourages collaboration between academic…

The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

Compares and analyzes job advertisements for catalogers and reference librarians in academic libraries from 1971 to 1990 to trace the impact of automation on job requirements and qualifications. Findings indicate that computer skills are needed, and there are more entry-level jobs being posted for both groups. (Author/JMV)

Examines the impact of institutional evaluation on Mercy College (New York) library's bibliographic instruction program and its evolution into an information literacy program responsive to changes in student demographics, curriculum content, assessment methods, and communication technologies. Topics include course-integrated instruction,…