This article presents interesting articles that explore several different areas of reference assessment, including practical case studies and theoretical articles that address a range of issues such as librarian behavior, patron satisfaction, virtual reference, or evaluation design. They include: (1) "Evaluating the Quality of a Chat Service"…

Some faculty have started to use the Internet as a bridge to the public instead of merely to each other. Leveraging their specialist knowledge and their academic authority against perceived public needs, they have created another type of academic Web site on their institutional servers--the academic public service Web site (APSWS). APSWS is an…

The New Thought movement is the focus of an exercise in developing a core collection to support research in a defined subject area. The authors outline the New Thought movement's conceptual and historical development and apply this outline to the selection of library resources. A sample collection development policy is included; such a policy is…

Libraries share a perception of embracing and providing for all users. However, they also share a common philosophical stance shaped by librarians' individual discursive formations and the dominant cultural hegemony that values some users over others. Latinos constitute one of the fastest-growing, nondominant populations in the United States, and…

Numerous state impact studies show that school libraries improve student achievement and standardized test scores, yet that fact is insufficient to keep financially strapped districts from closing their libraries. Teacher-librarians must be proactive and gather data at the school-site level to demonstrate how valuable they are to students and…

Transfer students represent an increasingly important group in four-year schools. To date, only limited information on the research abilities and library needs of this group has been reported. A survey of information needs and skills of incoming transfer students at Western Washington University (WWU) showed that while many reported some…

Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted…

This article describes the early experience of an Information Officer appointed within a newly formed primary health care team in the new township of Cambourne, west of Cambridge. The post was jointly defined and funded through a partnership between Cambridgeshire Libraries, the Primary Care Trust and Monkfield Medical Practice. The article…

Fremont Rider's 1944 book, "The Scholar and the Future of the Research Library", had a major impact on research library thinking. The issues raised by Rider, such as research library economics, collection, acquisition and management policies, and library cooperation still resonate today, although his technology solutions have long since been…

After providing background to Continuing Professional Education (CPE) of librarians in Hungary, this article outlines the content of a course that seeks to make Hungarian librarians familiar with free Internet resources that are usable for library technical services and reference. One of the most important topics covered in the course is the…

This article features ImaginOn: The Joe and Joan Martin Center," a learning facility wherein students are provided with an original approach to education, learning, and the arts. ImaginOn is a joint venture of the Public Library of Charlotte & Mecklenburg County (PLMC) and the Children's Theater of Charlotte. ImaginOn's mission is to "bring…

Public access to the Internet and computers is transforming public libraries into de facto e-government access points, for such disparate services as disaster relief, Medicare drug plans, and even benefits for children and families. This new role for public libraries is not just user-initiated. Government agencies now refer people to public…

One of the hottest literary phenomena of recent years has been the explosion of what has been variously termed hip-hop, street, or urban fiction. Especially popular with younger African Americans, books in this genre are reaching an increasingly broad readership through ties to hip-hop music and culture. These crime stories generally revolve…

The American Association of School Librarians (AASL)/Association for Library Service to Children (ALSC)/Young Adult Library Service Association (YALSA) Joint Task Force on School/Public Library Cooperative Activities has been collecting and disseminating information about cooperative activities around the country since the first meeting in January…

The library media center has long been a beloved and specialized learning environment for students, a place rich with opportunities to pursue specialized inquiries, interests, and ideas. In recent years, state and national standards for information literacy and technology have delineated a framework for what students are expected to know and be…