The purpose of this study was to determine norms against which the characteristics of community library services could be tested. The five oldest community libraries in the Pinetown (South Africa) public library system were examined. Results showed that certain public library systems, like Pinetown, have made significant progress toward becoming…

Describes the design for a digital collection service, an independent mechanism for introducing structure into a distributed space, research by Cornell Digital Library Research Group (CDLRG). Summarizes the component-based digital library architecture that is the context for the design. Describes a collection abstraction that is appropriate for…

This preliminary study was designed to benchmark patron perceptions of reference desk services at academic health science libraries, using a standard questionnaire. Responses were compared to determine the library that provided the highest-quality service overall and along five service dimensions. All libraries were rated very favorably, but none…

The purpose of this study was to assess usability of an academic library Web site and to better understand how faculty and students complete typical tasks using one. Despite their success in completing the tasks, participants experienced difficulties in knowing where to start and with the site's information architecture-in particular while…

Discussion of virtual reference services focuses on software that is currently available and further developments that are needed. Topics include co-browsing and collaboration capabilities; communications technology, including chat technology and voice over Internet protocol (VoIP); networked reference services; and online reference collections…

This longitudinal study examined the library use patterns of 1,046 undergraduate students during their first three years of college. The significant changes in library use patterns have implications for the redesign of academic library services, including reference and bibliographic instruction. (Author/LRW)

Reports on results of an exploratory study of perceptions of collections by librarians in an academic library that provides both traditional and networked information services. Five librarians from a Midwestern university library were interviewed. Findings indicated an uncertainty about the virtual world in two particular areas: collection and…

Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator…

On 28 March 2002, the first decision under the Equal Remuneration Principle (re Equal Remuneration Principle (2000) 97 IR 177) was made by the NSW Industrial Relations Commission. Applications were made by three parties, the Public Service Association of NSW (PSA) for a new "Crown Employees (Library and Archives Workers All Departments and…

This article describes a research center established by Professors Carol Kuhlthau and Ross Todd of Rutgers University in New Brunswick to promote the study of the impact of school library media centers on student learning and the dynamics of effective school library programs. The Center for International Scholarship in School Libraries (CISSL) is…

Educating newcomers to help themselves provides the knowledge and security they will need to function better in the community, but it can also be a learning experience for students. This article describes an integrated curriculum at Community High School in West Chicago, Illinois, that combines Spanish native speaking (SNS) students and child…

Reading was, is, and always must come first in the early school years. Without a firm basis in reading, children are going to have a tough time in school and, later, in the world beyond the elementary school doors. Children need math and all the other wonderful things they are exposed to in school, but without some degree of success in reading,…

Toni Garvey, director of the Phoenix Public Library (PPL) and LJ 2004 Librarian of the Year, has practiced her profession in a Western county jail, for the politicized board of a Southern public library, in the children's room of a university community, and through the up and down economics of a major American city. She has managed branches and…

Ask Elizabeth Gale Greenlee why she loves working at Greensboro Public Library's Glenwood facility and she will tell you. "I feel like I'm in the middle of everywhere, because so many people from so many cultures move, breathe, live, and learn in this place," she says. She has met Greensboro residents from 123 cultures, who speak 82 different…

This article reports the results of a survey of cell phone policies in university libraries conducted over a three-month period in 2005. The authors sought information about the libraries' problems regarding cell phone use and attendant noise by students and other library users. The authors began with an 18-question survey of one hundred…