Although extensive research has looked at first-generation college students' experiences, little has examined the role of the library in their academic lives. This article reports the results of an exploratory study to better understand the experiences of first-generation college students at three universities. Key findings of this study focus on…

Most professions experience at least some real or perceived divide among practitioners who engage in the work of the profession daily and those who train practitioners. As a result, practitioners question the value of this training. The goal of the current study was to learn more about this divide in Library and Information Science (LIS) and…

This exploratory study analyzed the specific crisis communication methods of academic libraries. A survey was sent to library staff at Association of Research Libraries member colleges and universities to describe if, who, when, and how they communicated bad news to their stakeholders for major, minor, and emerging crises. The findings show that…

Academic libraries use scavenger hunt library orientations to engage students and teach them about the library. Libraries are also starting to use augmented reality (AR) technology in orientations, instruction, and programming. Some libraries have tried augmented reality scavenger hunts for freshman library orientations, but studies have not been…

The term 'permeability' has morphed from is primarily technical origins into the lexicon of architecture as architects (and other professionals) sought better language to describe the relationships of spaces to their environments and other spaces and to the interactions of users with spaces. In higher education, permeability incorporates aspects…

This paper discusses the design, facilitation and outcomes of a pilot embedded librarian initiative that transpired in a research methods course in a political science program. The purpose of this study was to examine the impact and affordances of embedding a librarian in an undergraduate methods course. This study explored how embedding a…

The academic library plays multiple roles in the university, making even a nuanced analysis of service numbers inadequate for assessing the complexity of the library's value and contributions to the university's mission and success. This exploratory study uses social network analysis and a unique interlibrary loan (ILL) data set to examine…

For decades, declines in library reference use have been inextricably tied to technological improvements. This article asserts that reference staffing models may be a significant predictor of a decline in reference questions. Using two years of data, collected from a large public university, the researchers determined user preferences among five…

During the coronavirus disease (COVID-19) pandemic colleges and universities in the United States were forced to move to remote delivery of courses and services. Academic library electronic resources naturally adapted to the virtual environment, particularly streaming video. This study considers the trends in academic streaming video usage during…

In higher education, libraries are facing drastic spatial changes, transforming areas traditionally used for housing books to spaces for interaction and shifting from individual to team-based learning. This study (a) identifies space uses; (b) examines the environmental satisfaction, support for productivity, and perceived productivity depending…

Academic libraries, together with their colleges and universities, are increasingly identifying first-generation college students as an underserved population that is likely to experience barriers to library access and usage. Less is known, however, about the information literacy skills of first-generation students, particularly in comparison with…

This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…

During a four-year period, librarians collected student data by card-swiping undergraduate students who attended one of the core English composition class-based one-shot instruction sessions provided at a large state-supported doctoral-granting university. Data for students who attended library instruction was anonymized and compared to the same…

When librarians at Oklahoma State University (OSU) began creating services to support data intensive research they found plenty of published guidance about doing surveys and outreach to get started. However, they also found that offering the prescribed workshops and consultations didn't assure that researchers would use them. A Sparks! grant from…

Academic librarians, like so many others in the higher education and library sectors, have discussed equity, diversity, and inclusion for many years. A number of prominent initiatives have worked to address these issues across the profession and within individual institutions. Yet, libraries have struggled to make progress on these stated values,…