Provides an overview of the various roles of state libraries and discusses several issues of concern to all state libraries: the role of the library within state government; resources sharing; school library development; public library development; automation consulting; continuing education for library professionals; and the leadership role of…

Describes one academic library's experiences in developing a new management structure based on teams to cope with increasing internal and external changes. The views of a team leader, team member, a new librarian, and the director are presented, and benefits and problems of the new structure are presented. (Contains 16 references.) (EAM)

Investigates the effects of participatory management techniques advocated by the Public Library Association through a study of long-range planning at four public libraries that focused on staff members' views of the planning process, types and levels of staff participation, and attitudes about the effectiveness and consequences of the planning…

Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)

Examines myths and realities of aging in the academic library workforce and other work environments. Discusses technology-related changes in higher education; technology training; performance evaluation and career development for veteran library staff; managing change with late-career employees; implications for public and reference services; and…

Presents an interview with two librarians who are participating in joint-use projects, one between a public library and a school library, and one between a public library and an academic library. Personnel, commingling collections, changing library roles, and governance boards are considered. (LRW)

This case study describes the use of an information technology vendor conference to assure the smooth opening of a public library in Portland, Oregon. Vendors for hardware, telecommunications, integrated library systems, and networks met with library administration and staff to troubleshoot problems and share information and to ensure a timely…

A recent national survey polled public library directors and local government officials concerning the value of public library services and outlook for local tax support of public libraries. This article focuses on procedures used in planning the study sample, and broader issues to be considered in designing a national sample for public libraries.…

Presents a strategy for completing a library media center policy review, from evaluating existing policies through submitting policies to the school board for approval. Special attention is paid to issues related to the use of new technologies in middle and high school library media centers, including student/faculty technology use, circulation,…

The eLib-funded FIDDO (Focused Investigation of Document Delivery Options) project provides library managers/others with information to support policy decisions. Senior libraries were interviewed about the future of document delivery and interviews were analyzed with the support of NUD*IST (Nonnumerical Unstructured Data by Indexing, Searching and…

Reports on the book-buying trends and predilections of libraries at two-year colleges, four-year colleges, universities, and large research institutions. Four tables and figures show findings for purchasing power of academic libraries; areas academic librarians believe need more titles; most-bought book categories; and sources used to make…

This first of two articles on cultural diversity in the library profession includes comments from presidents of three of the American Library Association (ALA) ethnic caucuses: Spanish-Speaking, Asian and Pacific American, and Chinese American. Topics discussed include mentoring, education, networking, leadership, and activities of the Library…

Discussion of nontraditional entrepreneurial universities and challenges that they pose to library administrators at more traditional universities highlights experiences at the University of Phoenix (Arizona). Topics addressed include adult learning theories; curriculum development; learning resource services; accreditation issues; fair use;…

Discusses how to integrate a computer lab with a school library media center. Topics include planning; management issues; printing guidelines; scheduling; instruction and integration; staff development; supervision while classes are in the computer lab; and technical issues. (LRW)

This manifesto for school libraries that is endorsed by UNESCO, and developed by Gwynneth Evans of the National Library of Canada, discusses the mission of the school library, including access to services and materials; funding legislation and library networks; goals to support the development of literacy; staff; operation and management; and…