Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…

Describes the problems IBM Corporation in Boca Raton, Florida, has had staffing and managing a corporate library and its cooperative agreement with Florida Atlantic University (FAU) to provide professional librarian services. Issues to consider in developing an academic/special libraries agreement are discussed. (EA)

Reports on a survey of university libraries that gathered data on the effects of replacing an existing automated system with a new one, i.e., NOTIS. General library automation and management statistics are reported, changes in staffing patterns and personnel are described, changes in organizational structure are discussed, and training needs are…

Considers the successes and failures of academic library responses to multiculturalism and suggests steps that are needed to improve their responses. Topics discussed include recruitment of professional and support staff, changing the composition of management, the role of the library director, developing internships and mentoring, marketing the…

Describes technological and societal changes affecting libraries and advocates for transformational leadership. Strategic planning, creativity, innovation by substitution, intrapreneurs, gender differences, changing metaphors, risk taking, and communication are discussed; and the difference between managers and leaders is explained. (Contains…

Discusses changes in educational requirements for library-oriented careers in information management caused by developments in the for-profit sector. Highlights include the role of technology; the growth of special library, corporate, and information industry employment; mobility of information professionals; and the interdisciplinary nature of…

This bibliography for school library media specialists lists periodical articles published in 1992 in the areas of information service; instructional consulting; management; teaching; literary consulting; notable authors, illustrators, and librarians; teaching; school reform; and the White Conference on Library and Information Services. (LRW)

Provides an annotated bibliography of 42 books that rank as the library profession's most outstanding literature published between January 1997 and March 1998. The list is organized by the following categories: academic libraries; archives/preservation; cataloging/technical services; children's services; collection development; general library…

Discusses staff behavioral problems that prove difficult for successful library management. Suggests that reasonable expectations for behavior need to be established in such areas as common courtesies, environmental issues such as temperature and noise levels, work relationships and values, diverse work styles and ways of communicating, and…

With increased costs and decreased funding, it will be increasingly necessary for academic library directors to become heavily involved in fundraising, or development. Discussion includes systems development; funding sources; staffing and organization; and impacts of fundraising on the administration, staffing, and organization. (AEF)

Presents three perspectives on the future of library acquisitions. Discussion includes changing roles of academic administrators and acquisition librarians; acquisitions management and the role of the digital library; and technological development and the professional character of acquisitions. (AEF)

As electronic objects challenge categorical distinctions central to library organization, efforts are being made to integrate these hybrids and new forms into traditional library systems and to recreate the stability of the print environment. Explores conceptual and theoretical issues raised by the proliferation of electronic objects and suggests…

Libraries must identify and foster the inherent personal characteristics and skills considered most relevant for leadership in the field of information management. Professional library associations play an important role in teaching and developing skills by providing experiential opportunities for their membership. Career models for academic or…

Analyzes the impact of the rising cost of materials on academic libraries as reflected in members of the Association of Research Libraries (ARL) and the Association of College and Research Libraries (ACRL). Highlights include total library expenditures; materials expenditures; comparisons with price indexes; and the impact of journal…