Briefly describes the origin and development of some major online bibliographic utilities, including the Ohio College Library Center (OCLC), the Research Libraries Information Network (RLIN), the University of Toronto Library Automation Systems (UTLAS), and the Washington Library Network (WLN). (FM)

Presents a series of questions and answers pertaining to the relationship between the Ohio College Library Center (OCLC) and the Research Libraries Group (RLG) and touches on matters of policy and linkages. (FM)

Discusses networking, other forms of interlibrary cooperation, and the need for library managers to be aware of their role in these cooperative ventures. (CHC)

Examines the issue of OCLC benefits for special libraries in terms of find rates and suggests that special libraries consider OCLC participation when find rates are low. (FM)

Contains the complete questionnaire used in an international survey to determine the range of responsibilities of national libraries and to identify specific roles which may warrant further investigation. A summary of replies is included. (FM)

Reviews present and international library networking activities, both in terms of the status quo in 1978 and, in the case of the United States, the efforts underway toward implementing a more coordinated and comprehensive system than presently available. The roles of various organizations/groups are also discussed. (Author/JD)

Examines the current status of library networking in the Caribbean region; assesses the feasibility, probability, and desirability of the establishment of a prototype library networking model; and formulates the main components of a library networking model for the region. The use of questionnaires, including a Delphi questionnaire, is discussed.…

Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…

It has been an unconventional career path. Sharon Morris has been a children's librarian, a collection development librarian, a product manager for CARL, and an academic advisor in a graduate library science program. Today she's coordinator for AskColorado, the 24/7 online reference service recognized as 2004 Project of the Year by the Colorado…

Spyware is the general term that describes a collection of technologies that help external parties in "gathering information about a person or organization without their knowledge." In addition to the minor annoyances spyware generates, such as redirected pages, redirected searches, and pop-up ads, a spyware infection can have more malicious…

Sixteen years ago, the author was the sole librarian at a suburban Chicago elementary school, teaching 24 classes a week to 450 students. She was overwhelmed and alone, and there was nobody in the building who really understood what she was going through. Although she regularly met with 15 fellow district librarians to review broad topics such as…

The Douglas County Library System (DCLS) is a rural system in Southern Oregon. It's headquarters library is centrally located in Roseburg. DCLS serves a population of 100,000 with the largest concentration of people within 15 miles from the Pacific ocean. Because the library system supports around 150 machines scattered across 11 sites, it needs a…

Activities in 2006 pointed to strategic shifts in library automation. The dynamics of the business environment changed rapidly from a fragmented industry to a highly consolidated one. Though the integrated library system (ILS) continues to represent the largest portion of revenue, products that deal with electronic content and deliver better…

Libraries are changing. Funding limits and customer demands are transforming staffing levels, service models, access to resources, and services to the public. Administrators and taxpayers are seeking more efficient ways of delivering services to achieve greater returns on financial investments. In this article, the author discusses the benefits of…

This article presents and discusses a 3-D online environment known as Teen Second Life. TSL is a virtual environment geared just for youth, ages 13-17. Its social appeal is huge, especially for teens who are developmentally inclined to seek out the company of their peers. In TSL one can meet friends or make new ones, hang out, listen to music and…