This longitudinal field study integrates the theories of transformational leadership (TFL) and relationship marketing to examine how TFL influences employee service performance and customer relationship outcomes by transforming both (at the micro level) the service employees' attitudes and (at the macro level) the work unit's service climate.…

The purpose of this exploratory qualitative study was to determine what successful managers do to create healthy work environments in a healthcare organization. Managers using exemplary behaviors were selected and interviewed based on employee satisfaction surveys, and focus groups were conducted with employees who worked for them. Effective…

This article is a review of the literature concerned with leadership effectiveness in higher education at departmental level. The literature derives from publications from three countries: the UK, the USA and Australia. Surprisingly little systematic research has been conducted on the question of which forms of leadership are associated with…

This article reports the results of a survey of 168 New Zealand early childhood workers and describes their health status, behaviours and concerns. The respondents included 73 childcare teachers, 58 kindergarten teachers and 37 home-based educators. Although 92 per cent of respondents reported that they had good or excellent health, statistically…

Purpose: The purpose of the paper is to show how professional tools trigger workplace learning. The daily mundane work of Swedish police officers has been studied to investigate how the use of police tools triggers learning through discussions in police practice. Design/methodology/approach: Data were collected through a field study consisting of…

This article investigates the perceptions of English headteachers to questions addressing the setting of goals and the effects of external pressure on headteachers. The research utilizes semi-structured interviews with headteachers from a variety of contexts. These interviews were used to write individual headteacher "portraits", which…

This article describes challenges to wellness that counselors face when working with clients. Autobiographical reflections are used to illustrate the personal nature of some of these challenges and how this affects counselor effectiveness and wellness. Additionally, assessment measures and theoretical models for promoting and maintaining wellness…

This study investigated the comparative influence of ethnicity and religious affiliation on the alienation of Nigerian university staff from their work environment. The influence of certain moderator variables such as the location of the university, gender, age, educational qualification, staff category, official rank and staff communicative…

Focusing on the school principal's day-to-day work, we examine who leads curriculum and instruction- and administration-related activities when the school principal is not leading but participating in the activity. We also explore the prevalence of coperformance of management and leadership activities in the school principal's workday. Looking…

This paper analyzes the empirical evidence available to date concerning the evolving role of the principal. First, it briefly describes the effects of fundamental reform measures on the work environment of school principals, with a focus on work overload and role ambiguity. The second section unpacks the available body of empirical research to…

A task force studied youth work and its impact on the health, education, and safety of 16- and 17-year-olds. The study covered such issues as the following: effects of work on school performance, work's physical and psychological effects on young people, the effects work can have on young people's preparation for lifelong work, and what steps can…

Technology has revolutionized communication in a multitude of ways, allowing greater access to distant locations and to persons previously unavailable or available in only limited manners. In a number of respects, innovations such as electronic mail, voice mail, and fax machines have simplified communication and saved individuals valuable time.…

According to the employees, employers, and service providers who participated in a series of 18 focus groups across the country, companies striving to reinvent themselves to compete successfully are beginning to recognize the benefits of making employees partners in the change process. Companies have only three levers for making changes in…

This employment assessment tool for parents of young adults with deaf-blindness was created to assist in examining strengths and weaknesses of various employment programs in relation to their child's employment wants and needs, to guide parents in advocating for what is needed from a specific job to ensure their child's success, and to provide a…

This book is designed to provide school administrators and labor leaders with ideas about how to improve school district labor relations by incorporating the principles of Total Quality Management (TQM). In schools that apply the principles of Total Quality Education (TQE)--that is TQM as it modified to school practice--labor and management can…