Reference librarians are constantly balancing their reference duties against other duties, for example, collection development and departmental liaison. The author works as a reference librarian at Texas A&M University-Commerce Libraries in Commerce, Texas. The university has approximately 11,000 students, a large number of whom are…

Multicultural and ethnic literature is essential to people of all backgrounds and ages. It enables individuals from minority cultures to "learn, know, celebrate, and promote their own cultures," and it enables people from mainstream cultures to better understand diverse people. Almost one-third of Americans (30.6 percent) were people of color in…

The word "evaluation" often strikes fear in people, but the author is different. She has always been a person who thought of evaluation, in any form, as a way to make her better and help her strive for excellence. So naturally when her library supervisor announced at a meeting that they were going to do the American Association of School…

Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

In autumn 2012, the University of Birmingham launched FindIt@Bham, a Primo-based Resource Discovery Service, after a series of focus groups with students and staff to help determine its initial configuration and customization. This article presents the results from a large-scale online survey and focus groups that were conducted to poll users'…

Libraries are critical learning spaces and may play a significant role in intercultural education initiatives, particularly in Sweden where the national curriculum ascribes central functions to libraries for learning activities. Unfortunately, the ways in which teachers and librarians may collaborate to leverage mutual resources is not fully…

After a needs assessment exposed that even daily library users were unaware of the best resources, tools, and services, the Rider University Libraries switched gears from a focus on the creation of long step-by-step tutorials, to the creation of short promotional videos for all users, with attention on the needs of distance learners. This project…

This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…

Though the academic library's primary mission is to serve the students, faculty, and staff of its parent institution, would-be users not officially associated with the institution frequently call upon the library to provide services and/or resources. Requests by these nonaffiliated users (sometimes called community users) pose a moral quandary for…

The self-service industry is thriving in the economic downturn. It is meeting increased acceptance by librarians and the public alike, and a new wave of innovations is close behind, according to an informal survey of some leading vendors. Whether the technology creates new points of service outside of the library--like a kiosk--or enhances what…

Purpose: This paper aims to give a brief description of some chemistry portals available worldwide, followed by a description of the chemistry portal developed for Panjab University Library, Chandigarh (India). Design/methodology/approach: A well-structured chemistry portal was designed for chemistry and its allied departments at Panjab University…

At a recent conference on technology and education, the theory of connectivism was a hot topic. Proponents of this educational theory argue that technology has changed so substantially in the past several decades that they must review previous learning theories to ensure that they accommodate new processes that technology makes possible.…

As learners and information users are changing, so must library services. Meeting user needs and expectations is a priority within the academic library experience. Embracing a proactive approach to library service is necessary in order to be successful and relevant in the academic environment. Breaking out of the stereotypical librarian mold, this…

This article describes the roles of librarians in a research library, particularly in the digital era. Librarians' roles vary from the custodian of resources to providers of a diverse nature of activities ranging from collection development, organization of knowledge, information services, preservation and conservation, and management. Librarians…

The LaGuardia Community College Student Technology Mentor (STM) program demonstrates how a college's own students can become resources for the technology development of faculty, the improvement of teaching tools, and the expansion of library services. The program also illustrates how the Student Technology Mentors themselves benefit from campus…