In fall of 2011 the University at Buffalo Libraries circulation department undertook Six Sigma training for the purpose of overhauling its student scheduling process. The department was able to mitigate significant staffing budgetary reductions and resource reallocations and to overcome the unique challenges of scheduling student labor for a…

This article examines multiple inventory methods and findings from the inventory processes at the University of Mississippi Libraries. In an attempt to reduce user frustration from not being able to locate materials, the University of Mississippi Libraries conducted an inventory process beginning with a pilot inventory of a branch library and a…

Through vision, leadership, and creativity, Salisbury University's Blackwell Library transformed its access services department structurally and philosophically to better position itself to meet, and strive to exceed, today's user needs and expectations. Restructuring and the introduction of new leadership and new ideas provided the foundation for…

Collaboration between faculty and learner support can create seamless services for e-learners. Providing access to learning materials and activities with co-located tailored learner support creates an environment in which e-learners can easily access everything they need for an enhanced, supported, and more focused learning experience. The…

Synergy may be defined as the collaboration between two or more parties to produce a combined effect greater than the sum of their separate parts. That is exactly what happened in Denton, Texas, when all types of librarians collaborated on a community reading initiative. In 2007 Denton Reads--a One Book, One Community organization--was formed with…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

This study evaluates whether or not community college libraries have in place the characteristics necessary to develop digital branch libraries to meet the expanding and changing needs of their publics. Using Hon and Grunig's (1999) relationship building criteria as a framework, 98 community college library websites were analyzed to determine…

Evidence-based library and information practice (EBLIP) provides school librarians a systematic means of building, assessing, and revising a library program, thus demonstrating a school library program's worth to the larger school community. Through survey research collecting both qualitative and quantitative data, 111 public school librarians in…

In 2010, Jean Stevens from the New York State Education Department addressed a group of NY state administrators and shared, "It is no mistake that inquiry-based learning is throughout the Common Core." That was a cornerstone cry for which only school librarians knew the significance. After years of fighting for turf as a poor fief, it…

The ebook ecosystem has experienced many changes recently--having both positive and negative effects for the school library. On the positive side, many publishers have stopped seeing ebooks as the coming of the Apocalypse; instead, they are seeing that the publishing business survives and, indeed, flourishes. The different actors in this arena are…

When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

This summer, as public libraries continued to get budget hit after budget hit across the country, several readers asked for a comprehensive picture of the ravages of the recession on library service. In partnership with 2010 Movers & Shakers Laura Solomon and Mandy Knapp, Ohio librarians who bought the Losing Libraries domain name,…

Building a personal learning network (PLN) for intellectual freedom has long been an important role of a school librarian; however, in the steadily increasing onslaught of digital information that librarians face today, and in the future, the task has become mission-critical. Personal learning, it stands to reason, requires an appropriate dialogue…

Jane Maud Campbell's career demonstrated her commitment and passion for library services with immigrants and minorities as one of the first advocates for multiculturalism in librarianship. She began her career working in the Newark Public Library and soon was employed as the librarian of the Passaic Public Library. She was the first woman employed…

The fact that people now live in a world of abundant portable electronic devices is important to any organization that maintains a web presence, including libraries. No longer tied to a desktop, the patrons' netbooks, tablets, ebook readers, and, of course, cellphones all become potential tools for remote access to library content. About a year…