The Online Computer Library Center (OCLC) received a grant from the Bill & Melinda Gates Foundation to conduct research, develop strategies, create materials and evaluate the potential of marketing and communications programs to sustain and increase funding for U.S. public libraries. The quantitative study targeted two audiences: residents in…

In this paper, the author discusses various articles that offer practical programs, as well as detailed analysis of data, highlighting the breadth and depth of librarians' literature. These are: (1) Albitz, R. S. (2007). "The what and who of information literacy and critical thinking in higher education." "Portal: Libraries and the Academy, 7(1),…

The pervasive, personal crisis of intimate partner violence (IPV) demands community information resources in workforce, health care, mental health, public housing, criminal justice, and social service arenas. Although generally underutilized, public libraries have a pivotal role to play as the only public institution specifically structured to…

Social networking and other Web 2.0 technologies led the social whirl of the information industry. Publishers and librarians tried to keep their products and services relevant by mixing authoritative content with user involvement, but that was not enough. Enhancing interfaces, adding new forms of content, and making strategic acquisitions--all are…

Interlibrary lending is often overlooked when resource-sharing operations are evaluated. The relevant literature shows a lack of current lending studies. It can be difficult to convince administrators that lending should be considered to be as important as borrowing in spite of the fact that one cannot operate without the other. 26,800 cancelled…

This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

American education is failing many students, but especially students of color, from low-income families, with disabilities or those who have limited English proficiency. These students are the focus of "No Child Left Behind" (NCLB), the 2001 revision of the Elementary and Secondary Education Act of 1965 (ESEA), which was signed into law…

The paper reports on a collaborative education model involving library education, faculty and public library practitioners preparing under-represented and culturally diverse individuals for employment as support staff in public libraries. The Urban Library Program (ULP) is an intensive ten month education certificate at the para-professional…

While the traditional uses of InterLibrary Loan (ILL) can be cumbersome, much of the work is now done electronically. Google and WorldCat can tell patrons which libraries in their areas owns the the titles they want, but they cannot always tell patrons whether there is a copy on the shelf available for loan. Several ILS vendors and OCLC are…

Educational needs assessments (hereafter NAs) are inattentive to cost considerations and are frequently dominated by elite stakeholder groups. In this article I make a case for adopting a cost-utility approach, illustrating the argument with data generated in a NA of central library services in a Canadian school district. Using survey data from…

Many colleges and universities are developing distance education options for their current and future students. Library support is vital to the success of this clientele. Academic libraries that do not have Distance Learning Librarians will have to create these types of positions. This article illustrates the experience of one librarian in…

There has been little recent research into the roles and responsibilities of academic librarians in collection development in Australian universities. In 2007 the authors reviewed the findings of a 1994 study of collection management in Australian university libraries, examining current practice and taking into account the impact of technology…

This article presents the results of a comprehensive survey of integrated library system (ILS) vendors conducted by the author and commissioned by "Computers in Libraries" CIL. The survey was intended to: (1) provide an up-to-date comparison of functionality currently available in ILS products; (2) provide a comparison of support services…

Library and Information Services (LIS) providers are vulnerable in the current war for talent. They need to work collaboratively to develop accurate workforce data so they can retain and recruit the right people. In South Australia, the issue has a level of urgency above other States as the demographic is skewed to older workers. Organisations…

Both program planning and public relations are necessary in attracting readers, watchers, and listeners to the public library. (Author/PF)