Explores the similarities, differences, and emerging trends among the fields of human performance technology, electronic performance support systems, technical communications, and instructional design to gain insights into how their evolution affects performance support. The tension between designed messages and tools, which allows users more…

Describes trends affecting both knowledge workers and the performance technologists who support them. Five strategies are suggested for providing performance support: (1) address systems-level issues; (2) align performance technology efforts with technological imperatives; (3) provide information filters; (4) provide custom tools; and (5) make…

Discussion of human performance technology focuses on training and performance improvement. Highlights include performance maintenance; environmental influences that can affect performance; and the evolving role of human performance technology, including feedback, evaluation, and design efforts. (LRW)

Discusses issues related to training and performance improvement, including practice required for skill learning; knowledge versus skills; core skills; competence; learning to learn; team orientation; enabling business results; interpersonal and conceptual skills; timing; focusing on priorities; organizational learning and management…

Examines the concept of human capital, including how it is linked to strategic analysis and how it relates to four alternative models for return-on-investment (ROI). Discusses how to choose the best model for ROI justification of training or other human performance technology (HPT) interventions. (AEF)

This article presents an activity that encourages students to create and analyze an organizational culture. In this activity, students perform two rounds of "keeping balloons in the air" with a brief interlude to try and improve performance. Next, they conduct an in-depth discussion of elements of organizational culture that affect productivity.…

Improving performance in the medical industry is an area that is ideally suited for the tools advocated by the International Society of Performance Improvement (ISPI). This paper describes an application of the tools that have been developed by Dale Brethower and Geary Rummler, two pillars of the performance improvement industry. It allows the…

Stephen Downes visits Robin Good's Master NewMedia, a Web site dedicated to Web 2.0 in both thought and deed. The site both utilizes the design principles and technologies central to the concept of Web 2.0--relentless referencing, cross-referencing, and linking to a wide variety of articles from across the Web; a fluid and often chaotic…

At 81 years old, Robert F. (Bob) Mager is the granddaddy of modern performance analysis and instructional design techniques. Although he has retired from the profession, he is still actively learning. He is currently working on his fourth novel, and is also an award-winning ventriloquist and is taking flamenco lessons. Perhaps best known in the…

Ordinary performance improvement tips, techniques, and principles that are taken for granted today have their roots in extraordinary research. Today, the learning principle that states that things that occur together tend to be recalled together is widely accepted, and this principle of association as an instructional technique is often used. How…

For most of the past decade, IT leaders in higher education felt on top of things. Challenges were usually comprehensible and addressable, doing reasonable things yielded reasonable results, and for the most part, IT was a substantial contributor to institutional progress. But these days, IT leaders rarely feel on top of things. Instead, some days…

In the last four years Carol M. White Physical Education Program (PEP) grants have been made available to physical educators with the purpose of combating the obesity crisis that plagues the country. Through an application process, and based on the needs of the school district, funds are awarded to help and assist physical education programs…

These four papers are from a symposium that was facilitated by Richard J. Torraco at the 1995 conference of the Academy of Human Resource Development (HRD). "Performance Technology--Isn't It Time We Found Some New Models?" (William J. Rothwell) reviews briefly two classic models, describes criteria for the high performance workplace…

Focusing on improvement is different than focusing on quality, quantity, customer satisfaction, and productivity. This paper discusses Open System Theory, and suggests ways to change large systems. Changing a system (meaning the way all the parts are connected) requires a considerable amount of data gathering and analysis. Choosing the proper…

Most representations of academic disciplines have been created when experts depict or report what they know; however, there are potential problems that can arise when practitioners rely on expert self-report. One way to avoid potential problems associated with expert self-report is to employ cognitive task analysis methods. The Pathfinder Scaling…