Teamwork skills such as conflict resolution and communication strategies are challenging to teach. The use of stories may help develop these complex skills. Although engagement is generally seen as a key component of learning environments, what constitutes engagement has not been fully explored. The purpose of this study was to examine how…

Much is unknown about the effectiveness of networked technology in education. Although a great deal of research exists dealing with the effectiveness of various types of web-based learning systems, the focal question of most evaluation studies does not concern the innovation of the delivery model itself and the factors that contribute to its…

As technology revolutionizes instruction, conceptual models of influence are necessary to guide implementation and evaluation of specific applications such as online peer discussion. Students in an educational psychology course analyzed five case studies that applied and integrated course content. Some students (n= 42) used "WebCT…

For years, the author has been a fan of assigning students in business communication classes to draft messages that explained complex decisions or situations. The assignment is the author's variation of the negative or bad news message. This traditional genre has generated a new Web-based method by which people and organizations respond to public…

The MIT Libraries enthusiastically implemented real-time online reference service in September 2001. After 15 months, Ask Us!--Live was suspended due to ongoing software problems. This article describes the four-part assessment of the service with recommendations for the future. (Contains 6 figures and 21 notes.)

Driven by studies showing that Millennials (ages 18-24) have adopted IM (instant messaging) as a standard communications medium, many libraries are reaching out to their own patrons in this way. At the same time, some of these libraries have invested thousands of dollars in vendor-based chat reference solutions that provide duplicate…

This article reports on a six-week online capacity learning and telementoring program at the Universities of the Canary Islands. Firstly, the authors give their view of online training and mentorship perspectives. They structure the argument introducing concepts about the mentor method. Simultaneously, the empirical project is illustrated with a…

The "computers are social actors" paradigm asserts that human-to-computer interactions are fundamentally social responses. Earlier research has shown that effective management of the social presence in user interface design can improve user engagement and motivation. Much of this research has focused on adult subjects. This study…

The integration of socially responsible online citizenship into the pedagogical practices in the elementary classroom is challenging, but necessary. Online activities, such as writing letters to political leaders or communicating with an expert on a community issue, offer students the opportunity to improve their writing skills while advancing…

In an effort to prepare future educators to function effectively through interdependence in the global community, teacher education programs provide students and faculty members with experiences that foster the development of intercultural understanding. This article reports on an international educational partnership developed by the senior…

Cyberbullying is the use of electronic information such as e-mail and other digital age tools to bully or harass individuals. Cyberbullies post angry and vulgar messages in online "flaming" wars or hack into a peer's e-mail account to wreak havoc, assaulting the reputations and already fragile egos of their young victims. The devastating effects…

The engine of this report is "An Educational Technology and Instructional Communications Technology Survey" that attempts to probe the impact of new technologies on educators in Brunei Darussalam. The overall purpose of the survey and the accompanying report is to conduct a preliminary needs analysis pertinent to the adoption and…

Intercultural understanding is a prerequisite for peaceful local and global citizenship, especially in South African society where prejudice and negative stereotypes were previously the order of the day because of official separatism. It is therefore crucial to teach intercultural understanding in South Africa. I report with commentary on a…

This paper addresses the concept of blended learning, an approach that has been gaining popularity in recent years with the advancement of computer-mediated training solutions. It begins with an effort to define blended learning and a description of its historical context. A discussion of blended learning as a learner-centric approach follows,…

The Communities of Practice approach offers state agency personnel a lens for exploring the human aspects of problems. They can be used as a technical assistance approach for bringing together multiple stakeholders to address complex issues facing special education. The IDEA Partnership has pioneered the use of a website for its national…