Research support services at The University of Queensland Library (UQ Library) have evolved in response to the global and national drivers, which have impacted on broader University strategy. UQ Library's success in responding to these drivers has involved leveraging the information within, and capacity of, the institutional repository, the core…

In Spring 2016 the University of York launched a research project to better understand academic staff. Ambitiously titled 'Understanding Academics' the project centred around the use of specific ethnographic methodologies and in particular two UX techniques: cognitive mapping followed by semi-structured interviews. The use of UX methodologies put…

The process of learning includes not only success in developing knowledge, skills, and abilities but also mistakes and errors that impede such success. In any domain of learning, instructors will have developed a sense of the typical errors learners make; however, there has been no systematic investigation and documentation of predictable…

Academic librarians have embraced tools such as e-mail or chat that allow them to deliver reference services virtually, but not many studies have advocated for using social networking sites (SNS) as a medium for answering user questions. Even as reference departments field fewer questions requiring in-depth resources or responses, librarians have…

An important component of the academic health librarian role is the establishment of interventions to support the development of student skills in evidence-based practice. It is important for practicing librarians to evaluate their activities to determine effectiveness and to inform decision making and best practice in librarianship. A series of…

In early 2020, the COVID-19 pandemic drastically changed the lives of college students across the United States. These students, many of whom had never taken an online class prior to the pandemic, had to quickly adapt to the virtual learning environment and continue their studies during a time of great uncertainty. At the same time, many…

Although most academic library websites include a webpage of information intended for users with disabilities, no research was located that solicited feedback about users' needs or preferences for these pages. To address this discrepancy, 12 university students with disabilities were interviewed about their perspectives on navigation, search…

Activities using volunteered geographic information (VGI), geospatial data generated by nonprofessionals, provide an instructional approach that allows participants to work with big data--large, complex data sets--in a noncompetitive, cooperative environment. Research suggests that humanitarian mapping activities offer an effective means of…

Great attention has been devoted to mentoring for early-career librarians, but little has been paid to the post-tenure experience of academic librarians. Researchers sought to understand the mentoring experiences and barriers to promotion for academic librarians who hold faculty status at public R1 institutions. Surveys sent to tenured academic…

Librarians often act as default copyright experts at their institutions and thus must have an awareness of copyright law and practices. Nevertheless, there is little in the scholarly literature about how well informed librarians are about copyright law. Through a national survey of professional librarians, this study illustrates librarians'…

Historically, tactful and calculated development efforts have been attempted through various avenues in American higher education institutions. Higher education institutions have been creative in their attempts to ensure financial solvency. However, the common fallback of tuition increases have proved insufficient to meet most institutions'…

In this study, researchers surveyed academic librarians about their open access publishing practices. This analysis explores approaches to journal selection, awareness of open access options, and self-archiving practices. Fifty percent of the librarians in this study considered free open access when selecting a potential journal for publication,…

As the cost of textbooks rises and discoverability of resources improves, students are turning more and more to interlibrary loan to meet their textbook needs. This article describes how systems can be utilized to streamline processes and allow for the canceling of textbook requests consistently and appropriately by taking full advantage of the…

Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…