How can we best train student employees for public service roles? At UC Berkeley, as in many academic libraries, a student employee is the first person that a user will see when entering the library; they are the "face of the library." A positive interaction will set a positive tone for the user's library experience, while a negative…

Historically, the library Reserve collections provide access to required readings so students could read these materials in one place for a limited time. This system guarantees the availability of required readings whenever the library is open and contributes to the concept of accessibility, affordability, and equality of higher education. But…

Drawing on an original methodology using citations, downloads, and survey data, this paper analyzes journal usage patterns across 28 Canadian universities. Results show that usage levels vary across disciplines and that different academic platforms varied in their importance to different institutions, with for-profit platforms generally exhibiting…

This exploratory case study discusses how information literacy elements are presented in first-year composition assignments developed by teaching assistants. The study used content analysis of the instructions accompanying research assignments to understand research projects and their information literacy elements. The analysis found the library…

COVID-19 did not disrupt higher education; it hastened the disruptions that have already been taking place. One particularly prominent disruption is the digital shift, or the move from primarily face-to-face operations to operations with a large digital component. In order to survive, higher education needs to fundamentally change. But how…

This article aims to present the Open Distance eLearning library processes for requesting information resources using the Online Public Access Catalogue (OPAC). OPAC is known as a platform used by library clients to check the availability of information resources from the entire library collection. ODeL libraries also use the OPAC, not as a…

Using VUCAVU.com, an independent Canadian online streaming platform, as a case study, this project seeks to address the increasing need for digital solutions to access film and video art across classrooms and library databases in post-secondary institutions amidst the lack of scholarly attention and industry standards within the digital…

A survey concerning perceptions of academic librarians was conducted at a large, 4-year university with three populations: librarians, faculty, and undergraduate students. The high response rate and the use of an instrument based on previous studies offers the possibility of longitudinal comparison and the identification of relationships between…

This paper presents the results of a survey completed by academic librarians at United States colleges and universities identified on the ThinkCollege.net website, a project of the Institute for Community Inclusion at the University of Massachusetts Boston funded by grants from the Office of Postsecondary Education, US Department of Education. The…

More faculty are making the foray into digital scholarship as its tools offer novel and efficient approaches to answering research questions. However, faculty seeking to incorporate digital methods into their research may not have the necessary technical skills. Increasingly, libraries are adding digital scholarship support to the research support…

This report presents the results of a biennial independent survey commissioned by the Digital Higher Education Consortium of Texas (DigiTex), in collaboration with the Texas Higher Education Coordinating Board (THECB), to examine the landscape of Open Educational Resources (OER) programs, policies, and practices at higher education institutions in…

This qualitative, evaluative case study details the conceptual framing, development, delivery, and assessment of a privacy literacy workshop called Digital Shred. The workshop is a multi-institutional effort offered initially in-person in fall 2019 and adapted to virtual delivery in fall 2020. The conceptual framework underlying the workshop…

This study explores the science, technology, engineering, and mathematics (STEM) community college faculty's perspectives on the Association of College and Research Libraries' (ACRL) "Framework for Information Literacy for Higher Education" ("Framework"). Previous studies of the "Framework" implementation have…

This paper describes efforts at the University of Arizona Libraries (UAL) in Tucson to improve access to the Internet and technology during the COVID-19 pandemic and as the libraries continue to adapt to hybrid instructional modalities. The authors highlight how their institution leveraged campus data and new partnerships to better meet students'…

From 2016 to 2020, ten smaller schools in one regional library consortium participated in a user needs assessment project. This article documents the process for implementing a collaborative user needs assessment by utilizing the shared interest and enthusiasm of a team of librarians to create a consortial toolkit. The toolkit supplied direction…