Describes a procedure for identifying a group of potential users from among current nonusers in a sample of adults drawn from the library's community. This procedure was designed for use in conducting marketing surveys for public libraries. (Author/CHC)

Reports on a University of Michigan project that developed and evaluated programed materials that would help library science graduate students become acquainted with representative reference materials and learn through simulated situations how to meet the informational needs of patrons; includes methods, schedules, findings, and analysis.…

Compares interlibrary loan data from a 1995 survey of Greater Midwest Research Library Consortium and Association of Research Libraries members with a 1989 survey. Shows an increase in transaction to staff ratio and a negative correlation between transaction to staff ratio and lending fill rate. Relates factors affecting productivity, such as…

An analysis of user requests for interlibrary loan materials revealed that about 5% of the total requests placed at the University of Oklahoma required lending fees. Costs and users' willingness to pay those costs are reviewed. Libraries seeking cost recovery would provide more efficient and democratic service if flat charges on all requests were…

Re-examines seven major public library central facilities that were built or renovated in the past six years, including Chicago (Illinois), Los Angeles (California), Denver (Colorado), Phoenix (Arizona), San Antonio (Texas) and Vancouver (British Columbia). Topics include coping with crowds; new uses for the libraries; reorganization of space;…

The population of state and federal prisons quadrupled between 1971 and 1991, increasing demand for library resources. Outlines the history of prison libraries (1700s-1990s); discusses prison libraries and librarians, law collections, reference services, literacy programs, and funding; and provides a bibliography of prison librarianship covering…

Compares the results of an interlibrary loan (ILL) user satisfaction survey conducted among the Greater Midwest Research Library Consortium members with institution-specific data from Iowa State University and University of Arkansas. Discusses contrasts in policies in light of results that show significant differences in supplier charges per…

The International Federation of Library Association (IFLA) announced that Dutch scientific and German special libraries adopted electronic licensing guidelines. Emphasizes consortia and the need for libraries to stick together. Discusses general principles; access and use; storage, formats and integration; services and costs; information and use;…

This paper focuses on a university library partnership program and describes what is being done to link libraries more effectively with teachers, student teachers, and teaching educators. In particular, the experience of future teachers at California State University, Long Beach and the University Library is presented. (AEF)

Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Reviews selected research studies with practical application to university library service models and offers suggestions for a research agenda supporting the advancement of strategic services. Discusses information-seeking behavior; user education, information literacy, and learning technologies; scholarly communication and the digital library;…

Presents three library youth service programs which focus on "Pizza and Politicians," a public library pizza party which gave high school students and college-aged young adults a chance to meet and question politicians; a young adult "Reading to Seniors" program; "Making Books," a public library journal-making project…

Presents six ideas to improve public libraries' summer reading programs. Highlights include creating Web sites; marketing directly to parents rather than to schools through direct mail and collaborative promotion; statewide cooperative programs; the use of teen volunteers; scratch-off game cards; and off-site programs. (LRW)

Discusses five different shifts that characterize the transitional nature of today's libraries and examines the extent to which college students agree in interpreting the term, "library use." Findings suggest that the notion of the library as a "space" is better agreed upon than the notion of the library as a "store" or "service." (Author/AEF)

Presents a history of school library media programs. Topics include the evolution of standards; the influence of military training on standards during World War II; district and school media programs; and "Information Power," by AASL (American Association of School Librarians) and AECT (Association for Educational Communications and…