Sometimes users need to be asked if they need help. This is difficult with online users, because in-person cues cannot be used to engage when the users need assistance. Proactive chat widgets help to solve this problem as the chat box slides out onto the screen and prompts the user for help. The need for the proactive chat widget was also seen as…

Usability testing that includes people who are fluent in assistive technology is an important way to ensure that digital products meet the needs of all users. In settings such as universities, with highly distributed content creator networks and vast differences in project sizes and scopes, it can be challenging for non-experts to find and use the…

As part of a research study to examine first-year college students' preparation for college-level research, students at six U.S. institutions of higher education were surveyed in the spring semester of 2021. The pandemic continued to affect the delivery of information literacy (IL) instruction and library services across the United States…

Citation management programs are tools used to organize references and to create citations and bibliographies. Libraries are often the central point for providing training and support in using these tools. To determine how we could improve our support and training services, we surveyed users to determine what software in being used, why they chose…

Construction management is a growing field with strong job prospects and expanding educational opportunities. It is closely related to business and engineering. This article provides an introduction and overview of collection development for academic librarians supporting construction management, from the perspective of the author's experiences at…

This paper presents the results of focus groups conducted with student-parents at the University of Memphis. The objective of this study was to explore the research services and library spaces student-parents need to thrive in higher education settings. The results identify several ways in which academic librarians can support student-parents'…

Background: The discussions related to access in higher education collate enrolment with the provision of education. Yet, when considering what the university education should provide, some enrolments still restrict capabilities, freedom and rights to quality education. The article argues that the debates regarding access to higher education are…

This paper reports the findings of a survey administered to a large academic university student population, assessing students' self-reported motivations, difficulties, and methods used in finding and using financial information. Results discussed include information types and sources students consult for financial information. The survey also…

This study investigated students' use of the central library of the University of the Punjab in Lahore, Pakistan, including the effect of various demographic and academic characteristics on the utilization of library services. The study also examined library users' methods of finding information sources and their perceived importance of the…

This reflection article explores how a library on a regional university campus adapted its services in response to the 2019 coronavirus disease (COVID-19) pandemic. It delves into some of the novel conclusions drawn by its librarians about how the library has and will continue to contribute to the teaching and learning efforts of the campus…

The present study aimed to evaluate the Diploma of Associate Engineers (DAE) program working under TEVTA by using seven parameters (curriculum, physical facilities, academic facilities, administrative facilities, method of teaching, assessment and evaluation and social factors) in province Punjab. The research design chosen for this study was…

Research libraries have been engaged in discussions of the functionalist approach versus the liaison model. While some have adopted a hybrid model that overlays functionalists with liaisons, few have abandoned the liaison structure. This article demonstrates a successful nonliaison approach that prioritizes teaching and focuses on building…

Higher Education in the UK is experiencing a level of change unprecedented in the last twenty-five years. Coupled with global drivers and disruptors, from technology to generational differences, the new higher education landscape that is emerging is presenting academic libraries with a series of new and extreme strategic challenges and…

This case study demonstrates how librarians at LaGuardia Community College led a college-wide knowledge management project to implement "Ask LaGuardia," an online knowledge base where users can find answers to common questions on navigating this large urban college. Students had been experiencing difficulty receiving clear, correct, and…

This article shares the research based on interviews with 12 U.K. university senior managers commissioned by SCONUL and carried out by external consultants who found that libraries can have a positive impact on student satisfaction and experience and are a source of institutional information about the student body. Libraries are seen very much as…