The problem of quality service assurance in a computer networking environment is addressed. In the absence of any direct, well-defined, quantitative measure of service quality and reliability, error collection and analysis is the only basis for service quality control. Therefore, mechanisms are described which facilitate reporting of operational…

Between January 1972 and December 1973, three Illinois public library systems conducted Books by Mail (BBM) programs with the intent of reaching people unserved by libraries and promoting and improving library services. Similar procedures were followed by the three systems: a catalog, listing paperback books for children and adults, was prepared…

As part of a larger state survey of public attitudes toward libraries in Colorado, conducted in 1973, this report presents data gathered from interviews with a sample of Colorado adults who are not currently enrolled in any program of formal education. The initial section of this report deals with how often, how, and why nonstudents use all types…

This reference use survey conducted by the Reference Committee of the Southern Connecticut Council in 1972 was undertaken to determine the present pattern of reference use and to assist in future planning. Some of the characteristics of the 18 public libraries participating in the survey include a media per capita expenditure of $4.65 in 1971, a…

The Design of Information Systems in the Social Sciences (DISISS) is a research project with the objective of carrying out research necessary for the effective design of information systems in the social sciences, whether by the creation of new systems or the modification of existing systems. This working paper reports the work to date on the…

Census tapes are not a ready reference tool and must be supported by appropriate program tapes. However, census materials provide the single, most important sources of information and measures which, properly used, provide a better understanding of our society. In utilizing census products, librarians need to fill the role of a user, as well as…

The entire second volume of this report consists of tables based on the study reported in Volume 1. (Volume 1 is available as LI 003082) (NH)

The first section establishes a working definition of library science and outlines the existing publications patterns of library science information. The existing system of bibliographic organization is examined in detail and services provided in the U.S.S.R. are described as an example of a systematic attempt at world coverage. In late 1967,…

The meetings were set up to find ways to overcome the barriers that regulate or reduce the flow of scientific/Technical information and data to the user. Giving the user what he needs, when he needs it, and at a cost he can afford is the basic challenge faced by information services. Obtaining information depends on: (1) personal habits; (2)…

Within the public, academic, and school libraries the use of specific types of materials was examined, for example, audio-visual, reference and bibliographic materials and different types of catalogs. The physical layout and arrangement of the libraries, and their influence on use and non-use was also considered. The factors inhibiting the use of…

Two Research Memoranda, numbers 15 and 16, are contained in this volume. (The general nature of the memoranda are described and related documents listed in SO 005 892). The first essay by Daniel E. Costello, entitled "Communication, Knowledge and the Educator as a Problem-Namer", views the problem of knowledge formation and utilization within…

The major objective of this research study was to gather information about factors which influence collection development and selection decision making in the Smithsonian Institution Libraries. The user's judgement of the extent to which the collections met his needs is the only parameter of assessment. Museum curators, the bulk of whose time is…

Discusses the problems of obtaining accurate estimates of the utilization of educational broadcasts in the schools and the possibility that educational broadcasts cannot be justified solely on utilization figures. (JY)

A Q-analysis of Egyptian elite groups identified three types of people: those oriented toward Egyptian media, particularly for entertainment value; those who distrust Egyptian media and prefer foreign media; and those who are essentially foreign-radio oriented but who get international information from Egyptian newspapers. (GW)

Describes the general operation and use of the Instructional Television Fixed Service (ITFS) closed-circuit educational television broadcasting network, as well as the two-way audio-video interconnect ITFS system at the University of Louisville. (CMV)