Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Discusses the need for comprehensive and accurate sources of information for librarians looking for information about online databases or CD-ROMs and compares, examines, and makes recommendations regarding three print and electronic directories--the "Gale Directory of Databases," Bowker's "World Databases," and Waterlow New…

Both routine monitoring reports and special studies contribute to effective fund-raising efforts and the provision of services to alumni of the Massachusetts Institute of Technology. A long-range strategy committee was established to determine market-research needs and approaches and to establish long-term alumni-relations priorities. The alumni…

Discussion of distance education and use of the Internet focuses on the development of a prototype distance-learning system at the University of Macau called DESI (Distance Education System for the Internet) that makes use of replicated databases and speech synthesis to overcome some of the limitations of Internet-based systems. (Author/LRW)

Discusses the outcomes approach to measuring progress toward agreed-upon goals adopted by the Vermont Agency of Human Services. The outcomes and indicators span the areas of maternal and child health, school readiness and success, youth behavior, economic vitality, and safety and welfare. (Author/JOW)

Studied national educational datasets in Japan during the post-World War II era. Found that current datasets do not contain questions about family background or rank of school attended that are detailed enough to permit an analysis of the impact of family background on educational attainment. (SLD)

In this study, the phrase "shrug" is investigated using the Bank of English Corpus. The report is the first of three; the other two will focus on the phrases "hold one's gaze" and "touch wood." Each of these phrases relates to an aspect of communications that may hold particular difficulties for someone from another culture: gesture, eye contact,…

In this report, the phrase "hold one's gaze" is investigated using the Bank of English Corpus. The report is the second of three; the first is the phrase "shrug" and the third is "touch wood." Each of these phrases relates to an aspect of communications that may hold particular difficulties for someone from another culture: gesture, eye contact,…

When providing access to digital images, there are three elements to consider: structure, location, and appearance. These considerations are illustrated with two examples--a book and a photograph collection. Each of the elements is then described in detail. (AEF)

Describes the formation and role of a consortium for cooperative purchasing formed by the Council of Chief Librarians for the California Community Colleges in fall 1998 called the Electronic Access and Resources Committee. Its charge is to evaluate electronic, proprietary databases and negotiate prices for the community colleges as a group. (VWC)

Provides guidelines for building a consistent and reliable database of expenditures within an institution of higher education. Stresses the importance of involving key constituencies, including both data providers and data users, in decisions about building the data elements for such a database and the resulting campus cost studies. (DB)

Discussion of quality control of data in online bibliographic databases focuses on authority files. Describes approximate string matching, introduces the concept of approximate word matching and clustering, and presents a case study using the Astrophysics Data System (ADS) that shows how to reduce human effort involved in authority work. (LRW)

Explores similarities or dissimilarities between citation-semantic and analytic indexing based on a study of records in the Science Citation Index and MEDLINE databases on antibiotic resistance in pneumonia. Concludes that disparate indexing terms may be an advantage for better recall and precision in information retrieval. (Contains 42…

Reports the results of an empirical study in Brunei Darussalam that identified the types of skills required for entry-level computer programmers. Investigated whether skills were related to organizational size; determined that communications skills were the top requirement, followed by database management systems skills; and discovered a decline…

An n-gram is a string of characters, usually adjacent, extracted from a section of continuous text that can be used in spelling error detection and correction, query expansion, information retrieval, dictionary search, text compression, and language identification applications. This article provides an introduction to the use of n-grams in textual…