Summarizes the experience of the Harvard College Library (Massachusetts) with Total Quality Management (TQM) and its plans for a pilot implementation and training process. The strength of the approach is shown to lie in the broadly based membership of the steering committee, commitment to group process, and ongoing communication efforts with…

Advocates the need for libraries to identify, nurture, and sustain new partnerships given rapid technological advancements and trends in information economics. Principles of partnerships are described, including Total Quality Management (TQM), negotiation, seamless connectivity, performance data, trust, patience, and perseverance; and steps in the…

The renovated Cerritos Public Library is a unique blending of traditional and hightech features. One of the key principles in its planning and design was to enable a range of convenient access services. This article summarizes the process of building this library and how it has been received by users. (Contains 5 figures.)

This article defines total quality philosophy, its transformations and significance for study quality in higher education institution. It reveals the concepts, principles and problems of study quality management and provides overview of implementation of study quality management at today's European universities. The experience of two European…

The convergence of United States federal science and economic policy that began in earnest under the Reagan administration formed the First Stage in an emerging post-Cold War drive toward technological innovation. A frenzy of new state-based initiatives now forms the Second Stage, further promoting universities as decisive tools for economic…

Head Start Administrators must be fully knowledgeable of all applicable Federal requirements and skilled in applying these requirements in the daily operation of their program, whether starting a new program or striving to maintain a high quality program. This manual provides Head Start administrators with a compilation of the program requirements…

This policy brief examines the fundamental principles that undergird the current Total Quality Management (TQM) movement, describes application examples and discusses application problems particular to higher education. An opening section reviews the basic premises of TQM and differentiates between two perspectives on the approach: the first see…

Based on the work of the National Alliance of Community and Technical Colleges and the Center on Education and Training for Employment, this document addresses the subject of Total Quality Management (TQM) in the community and technical college by examining the concept, application, and implementation of TQM and the lessons learned. First, "The…

The Japanese success story has made W. Edwards Deming's Total Quality Management (TQM) theory increasingly popular among American managers, from car manufacturers to educational leaders. TQM is based on two tenets: the primacy of customer satisfaction and the necessity of tapping nontraditional sources (especially employee ideas) to institute…

Responding to the call for higher education to adopt a new paradigm in managing its administrative processes, an Institutional Research Office at Delaware County Community College (DCCC) in Pennsylvania made a two-year effort to use a Total Quality approach in its management. Total Quality Management is a Japanese movement based on the teachings…

This book presents a theory of judicious leadership for residence hall management that advocates the creation of an ethical and educational perspective based on the U.S. Bill of Rights. It argues that by recognizing college students' citizenship rights, providing them an opportunity to experience individual liberties, and helping them to…

This issue of Forum, a journal designed to permit California community college faculty to share ideas, contains six articles focusing on issues related to the enactment of Assembly Bill 1725 (AB 1725). The first article, "Your Father's Oldsmobile: The Uses of Tradition in Core Programs," by John McFarland, analyzes the development of…

A century or more of reform in urban services, including schooling, has seen a competition over four core values: quality, equity, efficiency, and choice. These four are not always mutually compatible. Quality opposes equity and choice but is reinforced by efficiency, which is supported by equity. The choice value is incompatible with all the…

This book discusses the application of the Deming Management Method to higher education in order to improve the management practices and operations of American colleges and universities. The contributing articles are as follows: (1) "The Parable of the Red Beads" (Joseph A. Burke); (2) Constancy of Purpose for the Improvement of Product…

Traditionally, educational administration is a technology of administrative control that systematically ignores both educational issues and those social and cultural issues that lie at the heart of people's commitment to, or alienation from, educational institutions. These social and cultural inequalities are investigated in a series of essays on…