Written by a former McDonald's manager who earned a master's degree in library science, this article describes how "QSC"--quality, services, and cleanliness--can be applied to libraries in the same way it is used by restaurants. Argues that libraries are simply businesses that cater to customers. (Contains 42 references.) (NB)

Discusses concerns over the increase in computer-aided plagiarism among secondary and higher education students. Considers technological factors; cultural reasons and background, including time constraints; possible responses and deterrents, including clear policies regarding plagiarism and designing assignments that are more creative; and the…

Examines perceptions of challenges reported by academic library directors and chief academic officers to whom they report. Highlights include user satisfaction; challenges of diversity; hardware; serials; organizational change; crime in libraries; the influence of age and length of tenure; and suggestions for future research needs. (Author/LRW)

Describes the St. Louis Community College (Missouri) library's use of laptop computers in the instruction lab as a way to save space and wiring costs. Discusses the pros and cons of wireless library instruction-advantages include its flexibility and its ability to eliminate cabling. (NB)

Presents an overview of the National Library of Medicine's 1988 field test and evaluation project on the use of MEDLINE products on CD-ROM. Results are summarized in the areas of user characteristics, search characteristics, user satisfaction, product features and costs, and impact on online searching. (10 references) (LRW)

Summarizes issues discussed at an institute held at Cornell University on the impact of electronic publishing on library collection development. Topics discussed include libraries of the future; the National Research and Education Network (NREN); a definition of an electronic library; scholarly communication; implications of national networks; and…

Describes results of a citation analysis of library and information science journals that was conducted to identify factors associated with subjective rankings of a journal's value in promotion and tenure decisions. Discussion covers citation measures used; hypotheses tested; and correlations between prestige rankings--from a survey of research…

Reviews the online public access catalog (OPAC) literature from 1980 through 1989 to assist librarians in their efforts to examine this growing body of literature. The 35 articles reviewed address the value of OPAC instruction, teaching methods, staffing needs, faculty education, and serving remote users. (Author/CLB)

Describes how analysis of the circulation of federal government publications over a 40-month period at Western Illinois University revealed patterns of usage that allowed the library to make more informed collection management decisions. The most frequently circulated classes of government documents are listed as a guide for other depository…

Examines how price increases and substantial growth in the number of scholarly journals are logical outcomes of the scholarly communication system. It is argued that scholars, publishers, and university officials have an interest in continuing this system, and academic libraries are expected to provide a ready market even though they are not…

Discusses the social context of job sharing, reported benefits and disadvantages, and general issues that affect the successful implementation of job sharing programs. Issues specifically affecting job sharing in academic libraries are outlined, and methods for dealing with these issues are suggested. (15 references) (CLB)

Explores the impact of information technologies on the institutional and organizational arrangements through which scholarly research is supported. Topics discussed include the advent of workstations for scholars that would be linked in with other workstations and with many kinds of information sources world-wide, and the functions which these…

Presents a conceptual model of the information activities of the research library of the future. The future boundary conditions that will affect the library are discussed, including premises about the university, the information industry, technological developments, and governmental priorities. Steps for turning the model into reality are…

Examines the factors that are forcing changes in the scholarly journal, including static library budgets, rapidly increasing prices, and escalating article production. The need for authors, librarians, publishers, and university administrators to address the underlying problems of the scientific information chain is discussed. (23 references)…

Describes a survey of users of three academic libraries that examined users' reactions to CD-ROM products and compared their satisfaction with different products. Some of the evaluation criteria used include ease of use, satisfaction with the number and quality of citations retrieved, and time spent searching. The survey form is appended. (eight…