Purpose: To report on the collaborative project between Newcastle University Library and 3M which aimed to increase self-issue levels using six sigma methodology. Design/methodology/approach: The six-month long project is outlined and gives an insight into the process improvement methodology called six sigma. An explanation of why we ran the…

Purpose: To examine the reasons behind, and issues involved in digitisation projects at archival repositories. Design/methodology/approach: The paper uses practical examples from the University of Dundee Archive Services to consider why archivists devote time and resources to digitising collections and to mounting digital images online. Advantages…

A survey was distributed to former academic librarians to determine why they left the field and which career they pursued afterward. Results suggest that former academic librarians are unhappy with administration, image, and salary. Time spent as librarians helped individuals in their new careers.

In this article, the author profiles Valeria Fike, supervisor of reference support and College and Career Information Center services at the College of DuPage Library (CODL), Glen Ellyn, Illinois. Valeria Fike, who supervises some 21 paraprofessionals at CODL, modestly attributes her successful career there to her being "simply in the right…

The authors detail the trial and piloting of a telephone enquiry service (TES) at the Bundoora Campus Library at La Trobe University in order to attempt to resolve the balance between telephone and face-to-face enquiries at the library service desk. They investigated various options throughout 2001 and 2002 and settled on a centralised service…

It has been a decade since the first aggregator journal packages began to become available at academic and public libraries throughout the United States of America. During these 10 years, the library and information science community has published numerous articles on the pros and cons of this method of delivery and these collections, more than…

Imparting practical legal knowledge and skills to social workers is a growing concern for social work educators. The rigorous social work curriculum, especially at the graduate level, leaves little room for basic legal research instruction to be included. This article documents some of the difficulties associated with legal research in an academic…

Purpose: The purpose of the paper is to describe the practical experience of managing e-books in an academic library. Design/methodology/approach: An overview of the three main e-book collections used (netLibrary, Taylor & Francis, and Ebook Library via Dawson) is provided, along with details such as the acquisition, cataloguing and…

This article considers two components identified as essential to effective academic library Websites--satisfaction of user needs and adherence to university Website guidelines--and how they sometimes contradict one another. A literature review is provided, followed by results of a survey the author created and distributed that measures a…

Historically, it's been an unavoidable truth: IT people and library people have not been inclined to come to the concept of service with the same view. For IT, it's been all about keeping the servers and systems up, the websites going, and the help desk calls and their turnaround times to a minimum. For library professionals, service has meant…

Issues 266 through 282 of "Fast Facts" from the Library Research Service present data collected from libraries in Colorado and throughout the nation. Topics addressed in these "Fast Facts" from 2009 include interlibrary loan in academic libraries, public librarian salaries, book, newspaper, and periodical prices from 2004 to…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…

Modern academic libraries have a great number of information resources available online in the form of electronic catalogs, books, journals, and subject subscription databases. To determine whether users can easily retrieve the information they are seeking, academic librarians conduct usability testing of their libraries' Web sites. There has been…

This article presents a case study of an urban academic library's attempt to identify factors that influence the perceptions of students of color concerning the library as a welcoming space. The goal of this study is to determine if there are qualitative divergent factors along racial lines concerning how students use this library. The research is…

While much has been done to address the digital divide, awareness concerning the importance of information literacy (IL) has taken a back seat to a world that focuses on technology. This article traces the genesis of a global effort to address information literacy education and training beyond discussions taking place within the library and…