Describes 360-degree feedback that provides performance data from multiple points of reference. Topics include reasons for performance improvement; what needs improvement; how to improve; choosing a reliable 360-degree instrument; and applications of 360-degree feedback, including personal development, team development, change, and needs…

Suggests that performance consultants are at their best for the benefit of clients when they assume the role of facilitator, not solver of clients' performance problems. Describes the four requirements involved in facilitation: Facilitators, Exemplary Performers, a Model, and Resources. Illustrates how to implement and use the four features of…

This paper has shown how XML (extensible Markup Language) can be used to mark up content. Since XML documents, with meaningful tags, can be interpreted easily by humans as well as computers, they are ideal for the interchange of information. Because XML tags can be defined by an individual or organization, XML documents have proven useful in a…

Although arguments in scholarly journals claim that leadership is critical in initiating and sustaining school improvement, ambiguity surrounds the sources and role of leadership. In addition, little research documents how educators involved in school improvement perceive who leads, how, why, and for what purposes leadership is important. This…

Bad relationships between a college board and its faculty can lead to erosion of the board's authority, faculty votes of no confidence, and general institutional instability. However, institutions like Randolph-Macon College are finding ways to improve the lack of understanding and sympathy between faculty members and trustees.

This article provides results from a three semester case study of the pedagogical efficacy of an innovative quality management field exercise. A series of direct and indirect measures were used to assess the extent to which the field exercise met a set of learning objectives. The results indicate that the assessment framework is useful in…

Objective: This study examined students' perceptions of and suggestions for the Northern Fruit and Vegetable Program, a free, school-based fruit and vegetable snack program implemented in elementary schools in 2 regions of northern Ontario, Canada. Methods: This was a qualitative study involving 18 focus groups with students in 11 elementary…

The purpose of this study was to understand why Chinese came to Canada to study for a Master of Education degree in an international student program at an Ontario university and what their experiences were in the program. We collected data from nine Chinese students in the program through one-on-one interviews. Research participants thought Canada…

The qualitative study reported here assessed the needs of agents related to new agent professional development to improve the current model. Agents who participated in new agent professional development within the last 5 years were selected to participate in focus groups to determine concerns and continued needs. Agents enjoyed networking and…

This paper describes a mentoring program designed to prepare novice instructors to teach a college geometry class using inquiry-based methods. The mentoring program was used in a medium-sized public university with approximately 12,000 undergraduate students and 1,500 graduate students. The authors worked together to implement a mentoring program…

Any examination that involves moderate to high stakes implications for examinees should be psychometrically sound and legally defensible. Currently, there are two broad and competing families of test theories that are used to score examination data. The majority of instructors outside the high-stakes testing arena rely on classical test theory…

This paper describes a mentoring program designed to prepare novice instructors to teach a college geometry class using inquiry-based methods. The mentoring program was used in a medium-sized public university with approximately 12,000 undergraduate students and 1,500 graduate students. The authors worked together to implement a mentoring program…

Many universities have instituted global education programs to prepare their students for the demands of living in a global society; yet, little information exists about the effectiveness of these programs from the participants' perspectives. At the local level, a liberal arts university has not undertaken an assessment of its global learning…

Purpose: The article aims to describe the problem- and project-based learning (PPBL) program and the institutional context at Arizona State University's School of Sustainability (SOS), with the goal of offering experience-based guidance for similar initiatives in sustainability programs around the world. Design/methodology/approach: This case…

By interviewing parents and reviewing letters of complaint, Camp Hy-Lake (Tennessee) identified six conditions/outcomes parents expected of a good camp experience. By providing those conditions the camp improved its camper return rate from 60 to 80% in approximately two years and increased camper returns from two to three and a half years. (JHZ)