ERIC Number: ED675742
Record Type: Non-Journal
Publication Date: 2025-Sep
Pages: 5
Abstractor: ERIC
ISBN: N/A
ISSN: N/A
EISSN: N/A
Available Date: 0000-00-00
Students' Access to and Use of Student Support Services after Hurricane Helene in Western North Carolina Community Colleges
Ece Yilmaz; Sam Dotson
Belk Center for Community College Leadership and Research
After Hurricane Helene, community colleges in Western North Carolina grappled with limited digital access which resulted in the under-utilization of newly launched initiatives like Foothills Facilitating an Occupation Ready Workforce by Addressing Regional Demands (FORWARD), which was funded by the U.S. Department of Education's Rural Post-secondary Education and Economic Development (RPED) grant program. This brief explores how the Foothills FORWARD initiative was leveraged during a time of crisis, and the role it played in meeting student needs during and after the storm. A mixed-methods evaluation of the project was conducted in January 2025. Data sources included a student survey conducted in person across 12 classrooms at the three colleges and five virtual focus groups with faculty, staff, success coaches and senior leaders. Findings show that the impact of Hurricane Helene on students' academic lives was significant, with 70% of surveyed students reporting direct disruption. Recommendations include leveraging success coaches as primary points of contact, simplifying digital platform processes, and expanding and standardizing training for faculty and staff on these critical student support resources. [This brief was created in partnership with Isothermal Community College, McDowell Technical Community College, and Western Piedmont Community College.]
Descriptors: Natural Disasters, Weather, Crisis Management, Community Colleges, Access to Internet, Student Personnel Services, Coaching (Performance), Assignments, Time Factors (Learning), Helping Relationship
Belk Center for Community College Leadership and Research. 706 Hillsborough Street, Raleigh, NC 27603. e-mail: belk_center@ncsu.edu; Web site: https://belk-center.ced.ncsu.edu/
Publication Type: Reports - Research
Education Level: Higher Education; Postsecondary Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: Department of Education (ED)
Authoring Institution: North Carolina State University (NCSU), Belk Center for Community College Leadership and Research
Identifiers - Location: North Carolina
Grant or Contract Numbers: N/A
Department of Education Funded: Yes
Author Affiliations: N/A


