In April 1993, the Association of Research Libraries (ARL) conducted a survey of its members to update information gathered in 1991 about the existence of quality improvement programs and the use of quality improvement processes in research libraries. A total of 91 responses (76 percent) was received to the 13 questions of the survey. Fifteen (16…

In support of the stated goals and objectives of Lane Community College (LCC) in Oregon, the college library is developing a unified program of library and media resources and services. The purpose of the program is to enhance instruction and learning in a manner consistent with the philosophy and curriculum of the college. The goals of the…

A needs assessment of elementary and secondary school media specialists indicated that an information handbook would improve the professional orientation of beginning media specialists. Such an instructional handbook was developed by excerpting policies and procedures from two district policy books, and taking guidelines from standard works on…

This overview of New York State's school library systems begins with a New York State map which shows the geographical location of each of the 46 school library systems. The remainder of the pamphlet provides the following: a brief background on school library systems in the state; a "typical" school library system profile; the types of…

Each year, from 1982 to 1986, the Library Research Center at the University of Illinois conducted a study called the Index of Quality of Public Library Service. For this study, unobtrusive tests of reference service and book availability were performed annually in Illinois Public Libraries. When the results from rural libraries were compared with…

This report describes how a public library and a high school library in Holbrook, Arizona, have both provided service to their clienteles through a common method: the full use of their community's resources. The Holbrook High School Library, which is completely automated, has been successful with its creative funding techniques and as a…

A task force was appointed to measure user satisfaction with library services, establish a university libraries' service excellence philosophy and policy, bring the service excellence concept to the attention of every library employee, and recommend approaches for recognizing outstanding staff service. The members of the task force--two library…

This report on year-round education as it directly affects elementary school libraries focuses on two major aspects of impact: people (site level instructional media center clerks, district personnel, and delivery of library services to both students and staff) and things (the library collection, equipment, and the facility itself). General…

Developed in response to a trend toward using hourly students and library school graduate students at the reference desk, this training manual provides basic training for library staff involved in providing engineering reference services. It integrates traditional and electronic resources into a 10-unit, 6- to 8-week program of instruction. The 10…

Arguing that professional library literature often ignores the problem of evaluating the effectiveness of a library tour or the aids (e.g., audiotape, slides, video, computer programs, handbooks) which may supplement the tour, this article provides a proposed evaluation model for measuring a tour's success. The evaluation of library tours is…

Revised annually by the Tennessee Advisory Council on Libraries, this report identifies goals and assigns priorities for the implementation of library services. It emphasizes the services of public libraries and services to the disadvantaged but also encompasses the needs of academic, school, institutional, and special libraries in order to form a…

This publication outlines and presents a series of 27 learning modules for a course in medical librarianship intended to be conducted in an individualized instructional framework featuring lectures, small group discussions, talks by guest speakers from the medical profession, on-site observation of hospital libraries, on-line demonstrations of…

Based on observations made at the National Library Service for the Blind and Physically Handicapped (NLS) on September 8, 9, and 10, 1982 and on documents supplied by NLS, this report compares standards published in the 1979 document entitled "Standards of Service for the Library of Congress Network of Libraries for the Blind and Physically…

Papers on the role and services of African libraries and the education of African librarians, which were presented at the 1983 International Federation of Library Associations (IFLA) conference, include: (1) "The Information Sector in the Economic Development of Africa: The Potential Role for Libraries," in which Benzies Y. Boadi…

The papers presented focus on the library acquisition, processing, and use of alternative publications, which include small press and other materials produced by non-standard, non-establishment groups or individuals. In "Libraries and Alternatives: An Essay," Patricia Glass Schuman discusses the importance of alternative publications and…